Dispatcher/Ambulance Operator Officer

4 weeks ago

Singapore SUNLIGHT AMBULANCE SERVICES LLP Full time
Roles & Responsibilities

Position Overview:

Sunlight Ambulance Services LLP is looking for a proactive and organized Ambulance Operator Officer to support the smooth execution of our ambulance services. The officer will play a crucial role in managing bookings, handling customer calls, scheduling and dispatching of cases to ensure operational efficiency. This position is ideal for someone with strong communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Booking and Customer Support
  • Handle customer calls and inquiries professionally, providing accurate information about services.
  • Manage ambulance bookings, ensuring accurate scheduling and timely deployment of resources and teams.
  • Coordinate with operations staff to confirm availability and address booking-related challenges.
  • Follow up with clients to provide updates or resolve service-related issues.

Operational Support

  • Assist the Operations Manager in scheduling, dispatching and resource allocation.
  • Maintain accurate records of daily operations, including booking logs, incident reports, and vehicle usage.
  • Monitor and update operational metrics, ensuring compliance with company standards.

Administrative Duties

  • Prepare and organize documents such as reports, invoices, and compliance records.
  • Coordinate with team members to ensure proper documentation for regulatory requirements.
  • Manage office supplies and equipment to support daily operations.

Team Coordination

  • Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of bookings.
  • Assist in coordinating training sessions, safety drills, and team meetings.

Customer Relationship Management

  • Address customer feedback and escalate issues to the Operations Manager as needed.
  • Build and maintain positive relationships with clients and stakeholders.

Qualifications/Education:

  • Minimum O Level/diploma or equivalent.
  • Certification in administration or customer service is a plus.

Experience:

  • At least 1-2 years of experience in a customer service, administrative, or operations role.
  • Experience in healthcare, logistics, or emergency services is advantageous.

Skills:

  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to multi-task and work under pressure.

Key Attributes:

  • High level of professionalism, integrity, and accountability.
  • Positive attitude with a customer-first mindset.
  • Detail-oriented and proactive problem solver.

What We Offer:

  • Competitive salary and performance incentives.
  • Opportunities for professional growth and development.
  • 10 AL leave with 1 additional every year
  • 13th month Performance bonus
  • A supportive and collaborative work environment.

If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we'd love to hear from you

Tell employers what skills you have

CRM
Outlook
Ability to Multitask
Weather
Customer Service Oriented
Microsoft Office
Dispatching
Customer Support
Interpersonal Skills
Administration
Customer Relationship Management
Emergency Services
Team Coordination
Accountability
Aircraft
Communication Skills
Customer Satisfaction
Ambulance
Scheduling
Call Center

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