Deputy Director, Customer Insights

4 weeks ago

Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Are you a strategic leader with a passion for transforming public services through data-driven insights and human-centred design? You'll be part of a mission-driven organisation that puts people at the centre of public health services.

Location: Central

Salary: Up to $12K Basic and additional bonuses

Job Scope:

  • Design and lead robust strategies to collect, analyse, and interpret insights from surveys, feedback platforms, and service interactions.
  • Spearhead key segmentation projects such as Know-Your-Customer (KYC), ensuring targeted and inclusive service delivery.
  • Leverage analytics tools (e.g. Power BI, machine learning, survey platforms) to create impactful dashboards and reporting.
  • Present regularly at senior forums to influence strategic priorities and advocate for citizen-centric innovation.
  • Lead cross-functional teams in redesigning public services using Human-Centred Design (HCD) methods.
  • Inspire and manage a multidisciplinary team across Customer Experience, Insights, and Service Design portfolios.

Requirements:

  • Bachelor's Degree in Business, Statistics, Service Design, Data Analytics, or a related field
  • At least 10 to 12 years' of progressive experience in customer experience, market research or service design
  • Excellent analytical and problem-solving skills, with hands-on experience using statistical software
  • Familiarity with survey tools, customer data management platforms
  • Practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean

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Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Law XinXuan Stesha - R25128662

ScienTec Consulting Pte Ltd - 11C5781

Tell employers what skills you have

Market Research
Machine Learning
Service Design
Customer Experience
Process Improvement
Public Health
Segmentation
Data Management
Advocate
Statistics
Data Analytics
Power BI
Six Sigma
Service Delivery
Surveys

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