Manager, Casework

2 weeks ago


Singapore New Life Community Services Full time
Roles & Responsibilities

New Life Community Services is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in their community and society.

We are looking for a dedicated and experienced Manager, Casework & Counselling to lead and oversee case management, counselling services, and intervention programs. This role involves supervising a team of social workers and counsellors, ensuring the delivery of high-quality support services, and working closely with stakeholders to address the needs of individuals and families in our community.

Roles and Responsibilities

Provision of Quality Services

  • Provide timely and responsive services in financial assistance, casework management and counselling to beneficiaries.
  • Collaborate with community partners, government agencies, and other stakeholders to strengthen support networks.

Service Development and Evaluation

  • Establish and oversee Case Review processes and systems to ensure adequate accountability and supervision of all cases.
  • Develop work plans for the department in alignment with organisational goals.
  • Oversee implementation of operational strategies and financial management for the department.
  • Lead resolution of operational issues within the department.
  • Develop service standards, performance indicators and operating guidelines for the department.

Staff Performance and Development Management

  • Manage staff performance planning and coaching at the departmental level
  • Training & Development - Assess capability gaps within the team
  • Oversee implementation of professional development programmes for the team
  • Conduct audits on service quality to ensure compliance with policies.

Resource Management

  • Oversee resource allocation, reporting, and budgeting for casework and counselling programs

Requirements

  • Bachelor's degree in social work, psychology, counselling, or a related field.
  • Minimum 5 years of experience in casework and counselling, including at least 2 years in a supervisory or managerial role.
  • Strong leadership, communication, and crisis intervention skills.
  • Work Location: Woodlands Drive 16
Tell employers what skills you have

Coaching
Psychology
Financial Management
Data Management
Enforcement
Counseling
Crisis Intervention
Good Communication Skills
Audits
Accountability
Budgeting
Wellbeing
Resource Management
Case Management
Rehabilitation
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