Service Relations Officer
3 weeks ago
The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.
Service Relations Officer
As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.
Role & Responsibilities
- Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
- Efficient handling of call inquiries and providing general information of services in The SKILT centre
- Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
- Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
- Generate and calculate invoice, record, collect payment, and issuance of receipts on time
- Handle changes in billing, refunds, and credits.
- Handle closing, settlement, and payment collection
- Provide cross-coverage of other Service Relations Officer who may be on leave.
- Support operation functions as and when needed
- Monitor general hygiene and cleanliness of The SKILT Centre
- Any other ad-hoc duties assigned by the management
Requirement
- GCE 'O' Level or equivalent with 2 years' working experience in administration, customer service and/or receptionist role
- Good interpersonal and communication skills
- Positive working attitude and customer centric mindset
- Meticulous and organised with attention to detail
- Ability to work independently and as a team.
- Enjoy working in fast-paced environment
- Proficient in MS Office
- Hard working and keen to learn
- Must be willing to commit to Saturday work
Work Hours & Location
1:30-8:30pm
Monday to Saturday
Bukit Timah - Crown Centre
Benefits
- Medical & Health insurance
- Professional Development
- AWS and Variable Bonus
Interested candidates please email to felicia_ng@theskiltcentre.com.sg
We regret only shortlisted candidates will be contacted.
Tell employers what skills you haveAbility To Work Independently
Interpersonal Skills
Arranging
Administration
MS Office
Attention to Detail
Communication Skills
Customer Service
Scheduling
Customer Relations
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