eldercare programme executive
6 days ago
The Job
This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.
Responsibilities
- Coordinate and oversee all assigned funeral cases, ensuring dignified and timely service delivery.
- Liaise with families, vendors, and internal stakeholders to manage logistics and documentation.
- Offer emotional support and information to clients or their families over the phone.
- Accurately input and maintain funeral case data in the internal database.
- Ensure timely updates and data integrity for reporting and compliance purposes.
- Assist with setup, coordination, and on-site duties as needed.
- Participate in the hotline rotation to respond to inquiries and provide assistance during and outside regular hours.
- Provide ad hoc logistical and administrative support for community and memorial events organized by the eldercare team.
Requirement
- Minimum Diploma in Social Work or related disciplines
- At least 2 years of relevant experience
- Mature, independent and compassion in eldercare
- Good understanding of Social Service and VWO settings
- Proficiency in relevant software applications for documentation and reporting
- Must possess class 3 driving licence.
- Good command of spoken and written English and Chinese
Clinical Supervision
Written English
Social Services
Counseling
Compliance
Good Communication Skills
Mental Health
Administrative Support
Case Management
Personal Development
Able To Work Independently
Service Delivery
Home Care
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