Eldercare Programme Manager
4 days ago
**The Job**
This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.
**Responsibilities**
- Volunteer Management _
- Evaluate, enhance and implement volunteer management policies and processes across the organisation.
- Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
- Lead, promote, and influence vision for the successful development of department.
- Create strategic plan, goal setting and measurement system for overall growth of the department.
- Conduct and deploy volunteers for home visits for AMS members.
- Prepare monthly report on the progress of Volunteer Engagement.
- Eldercare Programme _
- Plan and implement initiatives or programmes for elderly.
- Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
- Recruit, train, and supervise AMS team to ensure the provision of quality care services.
- Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
- Explore avenues for the expansion of the AMS with external parties.
- Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
- Gather and prepare supporting documents for government agencies submissions.
- Work with CRM vendors to ensure accurate integration of data.
- Maintain accurate records, prepare reports, and document programme activities and outcomes.
- Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
- Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.
- Event Support _
- Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity. Support the team and Executive Director as necessary.
**Requirements**:
- Minimum Diploma in Social Work or related disciplines
- At 5 years of relevant experience in programme management, preferably in eldercare / social services.
- Strong knowledge of eldercare service, regulations and practices.
- Excellent organisational and leadership skills.
- Effective communication and interpersonal skills to collaborate with diverse stakeholders.
- Ability to work independently and make sound decisions.
- Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
- Able to work on some evenings and weekends as needed.
- Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
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