Product Support Executive

2 weeks ago

Singapore ROCA BATHROOM PRODUCTS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Role Description

This is a full-time on-site role for a Product Support Executive located in Singapore Office. The Product Support Executive will be responsible in facilitating product testing to ensure compliance with Singapore Standards, conducting both on-site and off-site installation and technical training, and providing support to resolve issues at project sites and test laboratories. It also includes managing product-related matters across various project locations and ensuring timely documentation of servicing, claims, and project activities.

Qualifications

  • Bachelor's degree/diploma in Engineering, or a related discipline is preferred
  • Analytical Skills and Troubleshooting skills
  • Customer Support, Technical Support, and Customer Service skills
  • Excellent communication and interpersonal skills
  • Minimum 2 years of working experience in project management or technical support will be an added advantage.
  • Knowledge of the technical aspects of sanitary ware, fittings, and accessories is preferred.
  • Resourceful, with the ability to collaborate effectively with test laboratories, consultants, plumbers, and contractors.
  • Possession of a personal vehicle (motorcar or motorcycle) is required.
  • A proactive and reliable team player within a dynamic multinational environment.
Tell employers what skills you have

Customer Service Skills
Troubleshooting
Analytical Skills
Hardware
Network Administration
Quality Assurance
Customer Support
Interpersonal Skills
Technical Training
Project Management
Team Player
Technical Support

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