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Assistant Manager, Billing and Reporting
1 month ago
About the team you are joining
Platform & Data Operations establishes the functional organization of FSDs platforms. By this we mean to establish the best choice of platforms to operate, which system best fits the operational needs to perform a specific business process. In order to do this, P&D Ops not just leads the choice of system, but also coordinates the changes in those systems with a network of vendors to ensure an orderly, quick, and effective delivery.
Additionally, P&D Ops maintains, operates, and mines for data some of those platforms and ensures smooth delivery of settlement services by the other operational units.
Reporting to the Manager, Billing and Reporting, the incumbent will be responsible for providing technical/system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.
What your day would be like- Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
- Global scope of Level 3 support to Customer Service team and Internal stakeholders;
- Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
- Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
- Perform activities related to the provision and configuration of services within the BSP and CASS, such as Monetary Calculation, Airline/Agent tax related configurations, maintain exchange rate, establish and administer commission control services for airlines in the corresponding markets;
- Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
- Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
- Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
- Support global project roll out.
- You have a university Degree in a relevant discipline;
- Minimum 5 years' experience of working in the Airline Industry environment, as well as related experiences in the CASS/BSP activities or Cargo/Passenger Revenue Accounting;
- Excellent interpersonal and communication skills, with a strong sense of customer service ethics according to IATA's corporate philosophy;
- Good organizational skills with the ability to effectively organize, prioritize, work under pressure, and meet deadlines; Strong computer skills Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an asset;
- Must be Fluent in written and spoken English;
- Strong analytical skills and Proactive spirit with the ability to think "out of the box" and drive for continuous process improvement;
- A proven team player with a strong positive attitude, energy, and result oriented.
Tape
Relationship Management Skills
Aviation
Data Analysis
XML
Analytical Skills
Continuous Process Improvement
Tax
Administration
Trend Analysis
SQL Query
PowerBI
Accounting
System Administration
Business Process
Airline Industry
BSP
Power BI