Command Centre Officer

2 weeks ago

Singapore P-PARKING INTERNATIONAL PTE LTD Full time
Roles & Responsibilities

MAIN DUTIES AND RESPONSIBILITIES:

  • Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
  • Record all feedback and incidents reported to Command Centre onto the Daily Report.
  • Check and monitor the smooth running of all automated car parks.
  • Escalate abnormalities and system error detected to Operations/Technical Team.
  • Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
  • Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
  • Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
  • Prepare and submit CC Daily Report and HDB Feedback Report daily.

REQUIREMENTS:

  • Candidate must possess at least Secondary School/"O" Level, Professional Certificate/NITEC
  • Required language(s): English
  • Preferably Non-Executive specialized in Customer Service or equivalent.
  • Willing to work on Weekends, Public Holidays and on rotating shifts.
Tell employers what skills you have

Microsoft Excel
Customer Experience
Systems Thinking
Data Center
Interpersonal Skills
Customer Care
Customer Experience Design
Customer Service
Scheduling
Customer Service Experience

  • Command Centre Commander, Vice President

    4 days ago

    Singapore OCBC Full time

    Command Centre Commander, Vice President Command Centre Commander, Vice President WHO WE ARE: As Singapore's longest established

  • Command Centre Commander, Vice President

    2 weeks ago

    Singapore OCBC Full time

    Command Centre Commander, Vice PresidentJoin to apply for the Command Centre Commander, Vice President role at OCBC.This role involves overseeing the overall system health and cyber security operations of the Group, managing on-site monitoring and support teams, and acting as the regional command point for incident management.Responsibilities include:Leading...

  • Command Centre Commander, Vice President

    4 days ago

    Singapore OCBC Full time

    Command Centre Commander, Vice President Join to apply for the Command Centre Commander, Vice President role at OCBC . This role involves overseeing the overall system health and cyber security operations of the Group, managing on-site monitoring and support teams, and acting as the regional command point for incident management. Responsibilities...

  • Command Centre Commander, Vice President

    1 day ago

    Singapore OCBC Full time

    Command Centre Commander, Vice PresidentJoin to apply for the Command Centre Commander, Vice President role at OCBC.This role involves overseeing the overall system health and cyber security operations of the Group, managing on-site monitoring and support teams, and acting as the regional command point for incident management.Responsibilities include:Leading...

  • Command Centre Officer/controller

    5 days ago

    Singapore GRIFFIN PROTECTION INTEGRATED SECURITY PTE. LTD. Full time

    **Duties and Responsibilities**: - Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc. - Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or resources, and coordinating response efforts with...

  • Command Centre Officer/controller

    3 days ago

    Singapore GRIFFIN PROTECTION INTEGRATED SECURITY PTE. LTD. Full time

    **Duties and Responsibilities**: - Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc. - Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or resources, and coordinating response efforts with...

  • command centre officer/controller

    4 weeks ago

    Singapore GRIFFIN PROTECTION INTEGRATED SECURITY PTE. LTD. Full time

    Duties and Responsibilities: Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc. Provide 1st level desktop, network and application support. Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or...

  • command centre officer/controller

    2 weeks ago

    Singapore GRIFFIN PROTECTION INTEGRATED SECURITY PTE. LTD. Full time

    Duties and Responsibilities: Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc. Provide 1st level desktop, network and application support. Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel...

  • Command Centre Officer

    7 days ago

    Singapore AGS INTEGRATION PTE. LTD. Full time

    Command Centre Officer (Day/Night Shift) We are looking for self-motivated, disciplined, and systematic individuals to join our growing team. **Job Description**: - Involve in daily operation of Command Centre operations and maintain occurrence report - Coordinate and follow up the reporting of defects - Conduct virtual patrol and prepare virtual patrol...

  • Command Centre Controller

    1 week ago

    Singapore ROYAL SECURITY MANAGEMENT SERVICES PTE LTD Full time

    Royal Security is seeking a Command Centre Controller to support our centralised security operations. This role is based at our headquarters and involves monitoring security systems, coordinating manpower deployment, and responding to site issues in real-time. Ideal for individuals with strong situational awareness, communication skills, and a proactive...