Casework Team Lead

3 weeks ago

Singapore MCI CAREER SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Highlight:

  • Located at Mattar
  • 5-Day Work Week
  • Up to $6.000
  • AWS & VB

About the Role

We are seeking a compassionate and experienced Team Lead, Casework to oversee and guide our casework team in delivering quality interventions and support to female residents with trauma backgrounds. This role requires a strong leader with a passion for social service and a deep commitment to achieving the best outcomes for residents.

Key Responsibilities

  • Supervise and review casefiles, ensuring accuracy and integrity.
  • Conduct case supervision and chair monthly Healing Hands Case Conferences.
  • Collaborate with MSF and external stakeholders to coordinate case management and interventions.
  • Manage admission referrals, discharges, extensions of stay, and ECRM-related matters.
  • Oversee CANS administration, including user accounts, assessments, and liaison with the CANS team.
  • Mentor and support junior Caseworkers, and supervise interns (art therapy, counselling, social work).
  • Vet and approve case reports (e.g., RC4 reports, IRs) and applications for Tier 2 funding.
  • Collate monthly and quarterly statistics, ensuring all resident records and spreadsheets are updated.

Job Requirements

  • Minimum Diploma qualification; a background in Psychology, Social Work, or related studies will be an advantage.
  • At least 5 years of relevant experience in casework or social services.
  • Strong interpersonal, leadership, and mentoring skills.
  • Ability to work collaboratively with external agencies and multidisciplinary teams.

Interested candidate may submit full resume to 6990 0434 (WhatsApp - Miya) and only shortlisted candidate will be notified.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Tell employers what skills you have

Mentoring
Referrals
Psychology
Social Services
Enforcement
Counseling
Administration
Healing
Interventions
Spreadsheets
Team Lead
Statistics
Art Therapy
Case Management
Rehabilitation

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