
Club Manager
4 weeks ago
Responsibilities
· Coordinate daily Front of the House and Back of the House restaurant operations
· Deliver superior service and maximize customer satisfaction
· Respond efficiently and accurately to customer complaints
· Regularly review product quality and research new vendors
· Organize and supervise shifts
· Appraise staff performance and provide feedback to improve productivity
· Estimate future needs for goods, kitchen utensils and cleaning products
· Ensure compliance with sanitation and safety regulations
· Manage restaurant's good image and suggest ways to improve it
· Control operational costs and identify measures to cut waste
· Create detailed reports on weekly, monthly and annual revenues and expenses
· Promote the brand in the local community through word-of-mouth and restaurant events
· Recommend ways to reach a broader audience (e.g. discounts and social media ads)
· Train new and current employees on proper customer service practices
· Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
· Proven customer service experience as a manager
· Familiarity with club management software
· Strong leadership, motivational and people skills
· Acute financial management skills
· any diploma in Business Administration; hospitality management or culinary schooling is a plus
Tell employers what skills you haveManagement Skills
Lifestyle
Leadership
Entertainment
Social Media
Financial Management
Fitness
Administration
Sanitation
Hospitality Management
Public Relations
Customer Satisfaction
Customer Service
Cut
People Management
Customer Service Experience
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