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Funeral Operations Manager Service line/ class 3/ Geylang

4 weeks ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

(1 year contract yearly renewable)Working Day: 5-6-5-6 days including weekend and PH

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $4,500 - $5,500

Duties of Operations Manager:

  • Conduct morning briefings and updates, and the delegation of duties to Team Leaders
  • Provide budgetary updates to the Finance Department
  • Oversee the timely preparation of monthly schedules, i.e. standby, night service
  • Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
  • Oversee quality control matters pertaining to standards, rituals and customs
  • Improve operational management systems, processes, and best practices
  • Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
  • Plan and review compensation actions, enforcing policies and procedures.
  • Oversee morale, welfare and health of all operations staff
  • Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
  • Oversee recruitment and personnel interview
  • Other ad-hoc duties as assigned by the Managing Director (MD)

Job Requirements:

  • At least 5 years' operation manager experience, comfortable to work in funeral industry
  • Candidates with service line operations management experience are welcome to apply
  • Requires to work on weekends and Public Holidays
  • Advantageous if candidate possesses Class 3/3A driving license

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

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