Senior Server Engineer
3 weeks ago
Responsibilities:
Incident Management
- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
Document incident resolution steps and maintain knowledge base articles.
Problem Management
- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
Change Management:
- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with minimal disruption to services.
- Validate successful implementation and document changes.
System Monitoring & Maintenance:
- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks.
Technical Expertise:
- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication and interpersonal skills. - Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus.
Key Skills:
- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration
Troubleshooting
Change Management
Ability To Work Independently
Service Management
VMS
Interpersonal Skills
Root Cause Analysis
Information Technology
Mentorship
Problem Management
Operating Systems
Windows
System Administration
Cloud Services
ITIL
Incident Management
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