Executive, Service Excellence

4 weeks ago

Singapore Judiciary, Supreme Court Full time
Roles & Responsibilities

The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary's function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial.

A career in SG Courts will enable you to help us achieve the Judiciary's vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.

We welcome you to join our team as:

EXECUTIVE (SERVICE EXCELLENCE)

What the role is

As an Executive in the Service Excellence Department, you will play a key role in providing frontline counter services to court users at the Singapore Courts' service hubs. This includes understanding the needs of court users, providing accurate information on court processes, and applying the right service techniques that are in line with the Judiciary's service vision.

What you will be working on

You will be involved in the following work areas:

· Handle counter enquiries and provide information to court users on court processes

· Receive applications for court records/appeals at the counters and verify that the court documents submitted are properly filed

· Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience

· Provide suggestions on improving service quality and processes to enhance court users' service experience

What we are looking for

Work Experience and Competencies

· 2 – 5 years of working experience in related industries or environment, such as in a customer-fronting job, would be an advantage

· Excellent oral and written communication skills

· Ability to speak fluently in additional languages such as Malay, Tamil or Mandarin would be an advantage

· Experience with using a Customer Relationship Management (CRM) system would be an advantage

· Proficient in Microsoft Office suite of applications (in particular Word, Excel, and PowerPoint)

· Candidates without the required work experience but possess the relevant skills are welcome to apply

Personal Traits

· Pleasant service aptitude and passion to serve

· Strong interpersonal and communication skills

· Able to think on your feet to diffuse difficult situations.

· Good attention to detail

· Good time management with the ability to multi-task well

· Excellent team player who is self-driven and can also work independently

Note:

The successful candidate will be appointed on a one-year probationary contract in the first instance.

Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.

Tell employers what skills you have

Organ
Courts
Service Design
Microsoft Office
Interpersonal Skills
Transparency
Customer Satisfaction
Customer Service
Tamil
Lean Six Sigma
Customer Service Experience

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