Guest Experience Associate

3 weeks ago

Singapore 9CO CITIES PTE. LTD. Full time
Roles & Responsibilities

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building's modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.

Your Responsibility

Reporting to the Front of the House Manager, the guest experience executive is responsible for

  • Taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries.
  • - Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks.
  • Is passionate about service and eager to create a wow effect on customers.
  • Manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties.
  • Will become a PMS expert and adequately manage the room inventory to maximize occupancy, assign rooms when on shift, coordinate well with the back of house teams and track and resolve any guest opportunities as well as complying to all SOPs and following up closely on all billing related matters.

The guest experience team will closely communicate with all teams to conduct the necessary pre arrival work for VIPs, corporate clients, groups etc. Additionally, they will be passionate individuals with a guest and sales mind-set to achieve upsell opportunities and create meaningful relationships with all guests, causing them to become repeat and engaged customers.

Skills Required

● A minimum of 1 years in relevant working experience in service or hospitality or hospitality studies

● Must be a hands-on person that is resourceful, proactive and a team player

● Must have good communication skills internally and externally. English is mandatory.

● Must be curious, eager to learn and passionate about the guest

● Flexible, open to learn new scope and go beyond and above for the property's success

Tell employers what skills you have

Upselling
Concierge Services
Property Management
hotel industry
Leisure
Interpersonal Skills
Inventory
Property
Exceptional Customer Service
Hospitality Industry
Good Communication Skills
Communication Skills
hotel reservations
hotel reservation
Team Player
Customer Service
Decision Making
Hospitality
Customer Service Experience

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