Cloud Operations Engineer

Summary of the position:

• Technical referent accountable for the operations of cloud technologies.

• Responsible for the Run operate and projects delivery of the cloud infrastructure & technologies.

• Responsible for the Run automate and service improvements of the cloud infrastructure and its operations.

• Oversee the operations of compute, storage, network and security of the cloud infrastructure.

• Deploy & configure solutions in the cloud and administer & maintain servers across virtual platforms.

• Automate cloud operations, develop infrastructure automation scripts and participate in the continuous improvement of cloud solutions.

• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.

Scope of duties:

Cloud Systems Support:

• Install, configure, monitor and maintain the cloud infrastructure and its technology services.
• Upgrade and optimize the cloud infrastructure and its technology services.
• Support the request, incident, change, problem and capacity management of the cloud infrastructure and its technology services.
• Provide apex level technical expertise of the cloud infrastructure and its technology services.
• Engage in the evolution, proof-of-concept/value, design and deployment of the cloud infrastructure and its technology services.
• Implement and monitor control processes to maintain cloud infrastructure excellence.

Project Planning:

• Collaborate with stakeholders to define & deliver project scope and objectives
• Create comprehensive project plans, including timelines and resource requirements.

Risks Assessment and Mitigation:

• Identify and analyze potential risks and obstacles that may impact technology success, stability and security.
• Develop contingency/remediation plans to address and mitigate identified risks.
• Regularly monitor the cloud infrastructure usage & capacity and make provisions as necessary to mitigate potential incidents.

Collaboration and Communication:

• Foster open lines of communication and collaboration between team members and stakeholders.
• Facilitate regular meetings and status updates to ensure transparency and alignment.
• Effectively communicate operational and project updates, progress, and challenges to senior leadership

Knowledge Management:

• Technically train, coach and develop team members (juniors and new joiners) to ensure a highly skilled workforce.
• Delegate tasks and responsibilities to team members based on their expertise and strengths.
• Create and maintain documentation, practices & tools to retain and preserve the knowledge and expertise critical to the operations of its technologies.

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:

Any other duties may be assigned

Job Specific Environment and/or Organization

• Fluent in English written and spoken.
• Working hours will be in rotating shifts and primarily to cover Europe business hours.
• On-call support will be expected on a rotational basis on both weekdays and weekends.

Requirements

• Minimum 8-10 years of relevant experience in operating Cloud (On-Premise and Off-Premise) infrastructure with about 3-5 years of experience in financial institutes.
• Minimum 3 years of experience in the operations of cross technologies (compute OS, storage, network and security) in Cloud infrastructure.
• Minimum 3 years of experience as a Cloud Operations Engineer or related capacity.
• Bachelor's degree in Computer Science, Information Technology or related discipline.
• Hands-on experiences to deploy, configure and maintain infrastructure solutions and services in the Cloud (On-Premise and Off-Premise), to develop and automate Cloud operations, and to conduct performance analysis and to optimize resources utilization in the Cloud (On-Premise and Off-Premise).
• Subject matter expert on core technologies – AWS / GCP / Azure.
• Subject matter expert on core technologies – Windows and Red Hat OS, Hyper-V and VMware, and Clustering technologies.
• Hands-on knowledge and work experience with Converged and Hyperconverged infrastructure.
• Hands-on knowledge and work experience with Python, PowerShell and Workflow integration tools.
• Solution-focused with excellent problem solving and analytical skills.
• Ability to work in a flexible and constantly changing environment
• Effective teamwork and collaboration.