Tour Executive, Worldwide Department

2 weeks ago

Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Tour Executive (Worldwide Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.

Key Responsibilities:

  • Tour Coordination:
    • Following up and servicing customers' enquiries or bookings, before and after sales.
    • Managing and updating tour schedules, ensuring accuracy and timely delivery of services.
  • Customer Service:
    • Addressing customer inquiries, concerns and feedback in a timely and professional manner.
    • Providing detailed information about tour itineraries, destinations and travel requirements.
    • Providing exceptional customer service experience when answering call-in and walk-in enquiries.
    • Serving as the primary point of contact for clients during the booking process and throughout their travel experience.
  • Booking and Administration:
    • Handling tour bookings
    • Maintaining accurate records of bookings, payments, and customer interactions in the company's OB reservation system.
  • Other Support:
    • Assisting Counter Manager in any logistic arrangement.
    • Coordinating with the operations team to ensure smooth execution of tours and address any issues that arise during the trip.
    • Ensuring compliance with travel regulations and company policies.
  • Reporting and Analysis:
    • Analysing tour data to identify trends and opportunities for improvement.
    • Meeting and exceeding sales and revenue targets.
    • Preparing tour leader reports on tour performance, customer feedback and operational issues after tours.

Qualifications:

  • Education & Experience:
    • Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
    • Minimum of 5 years of experience in tour management, preferably in a similar role.
    • Skills:
    • Ability to work independently and as part of a team.
    • Excellent customer service and communication skills.
    • Knowledge of travel regulations, destinations and industry best practices.
    • Proficiency in OB booking system.
    • Strong organisational and multi-tasking abilities.
  • Attributes:
    • Ability to handle high-pressure situations and resolve issues efficiently.
    • Able to work on weekends including Sundays and Public Holidays.
    • Customer-oriented and enthusiastic with a strong passion for sales.
    • Detail-oriented with a proactive approach to problem-solving.
    • Effectively bilingual in English & Mandarin to communicate with customers
    • Friendly and professional demeanour with a passion for travel.

Please provide the following information in your resume:

1. Reasons for leaving your last employment

2. Current and/or last drawn salary

3. Expected monthly salary

4. Availability

Tell employers what skills you have

Sales
Ability To Work Independently
Tour Management
Exceptional Customer Service
Administration
Compliance
ASA
Communication Skills
Customer Service
Hospitality
Customer Service Experience

  • Tour Executive, China Department

    3 weeks ago

    Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:The Tour Executive (China Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.Key...

  • Tour Executive, China Department

    2 weeks ago

    Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:The Tour Executive (China Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.Key...

  • Customer Service

    1 week ago

    Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

    **Job Description & Requirements **Duties and Responsibilities**: - In charge of building rapport and relationship with hotel concierges, front desk and hotel staff - Maintain and service a pool of Concierge accounts to help promote SIC Tours - To update on new tours and promotions - To give guests Courtesy or service call 3 hours after flight lands and...

  • Tour Executive

    1 week ago

    Singapore BENCOOLEN HOLDINGS PTE LTD Full time

    The tour executive does administrative duties to help the deapartment. - He/she prepares sales-related documents during the sales process, gathers materials and sets up information kits. - The tour executive keeps a record of sales that have met targets, and renew sales contracts. - He/she also makes sales enhancement plans with the sales team's help. -...

  • Tour Operations Executive

    2 weeks ago

    Singapore CHAN BROTHERS TRAVEL (PTE) LIMITED Full time

    **Tour Operations Executive The Tour Operations Executive manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour...

  • Tour Operations Executive

    7 days ago

    Singapore WOOPA TRAVELS PTE. LTD. Full time

    Description: - Support Tour Manager in the planning and execution of all tours - Coordinate pre and post tour operations, including the following but not exclusive to: manpower scheduling, transportation arrangements, tour logistics, feedback management, etc. - Maintain company's database with all updated details, including the following but not exclusive...

  • Programming and Touring Executive

    5 days ago

    Singapore TOY FACTORY PRODUCTIONS LTD. Full time

    As the **Programming and Touring Executive **, you will work closely with the Artistic Director and General Manager, contributing to the company’s dynamic and creative team. This is an excellent opportunity to expand your professional portfolio with an exciting lineup of productions throughout the year. **Key Responsibilities** - Conduct market research...

  • Customer Service Officer/executive

    1 week ago

    Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

    As an Inbound Travel Agency Customer Service Officer/Executive stationed at a hotel's tour desk in Singapore, your role revolves around providing exceptional customer service to guests, promoting and selling Singapore attraction tickets and tour products, managing client inquiries and concerns, and efficiently handling sales through the in-house system,...

  • Tour Operations Executive

    4 days ago

    Singapore WOOPA TRAVELS PTE. LTD. Full time

    If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you! **Responsibilities** - Coordinate pre and post tour work, which include planning of tours, tour logistics, risk management and collection of customer feedback - Involve...

  • Tour Operations Executive

    2 weeks ago

    Singapore COMMONWEALTH TRAVEL SERVICE CORPORATION PTE LTD Full time

    Responsibilities: 1) Liaising with partners, airlines and hotel to manage bookings and reservations; 2) Coordinating with our overseas suppliers on tour programs and tour arrangements; 3) Build & maintain good relationships with airlines, overseas suppliers to provide high level of tour services; 4) Online reservation/bookings of tour services/accommodations...