Technical Service Team Lead

6 days ago

Singapore RN CARE PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • In Charge of overseeing the whole process of service cum maintenance workflow
  • Responsible for the front line contact with client representatives on all service and maintenance related issues
  • In charge of leading a team of service team members
  • Responsible for preparing service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Taking charge of determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • In Charge of managing day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client's business, organization and objectives
  • Be responsible for operationally managing multiple aspects of the team.
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks

Job Requirements:

  • Min Nitec or diploma in Electrical/Electronic Engineering
  • Min 3 years working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.

EA License No: 17C8900

Tell employers what skills you have

Git
Kubernetes
Architect
Release Management
Scrum
TypeScript
Access Control
CCTV
Security Management
Intrusion Detection
Customer Satisfaction
Team Leader
C#
API
Bridge

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