Community Relations Manager

Roles & Responsibilities

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

Community Engagement & Stakeholder Collaboration

• Assist in community-building efforts to engage with local community organizations, senior centres, hospitals, and other relevant stakeholders
• Foster partnerships and collaborations that enhance the nursing home's visibility and reputation within the community
• To represent the Nursing Home/Day Centre during external meetings and functions
• Undertake special organization development projects in close alliance with Territorial Headquarters departments and/or external agencies including but not limited to corporate relationships and competency management

Fundraising and Partnership Management

• Develop fundraising strategies and initiatives to support the nursing home's programs and activities
• Cultivate relationships with donors, sponsors, and funding agencies to secure financial support
• Organize fundraising events and campaigns, overseeing all aspects from planning to execution
• Monitor and evaluate fundraising activities to ensure goals are met and funding targets are achieved
• Collaborate with external partners and stakeholders to identify partnership opportunities that align with the nursing home's mission and objectives
• Analyse partnership data and provide regular reports to stakeholders
• Present partnership plans and progress updates to stakeholders
• Negotiate partnership agreements and manage ongoing relationships to maximize benefits for the nursing home

Budget Management

• Develop and manage the community relations budget, ensuring that resources are allocated effectively to support outreach activities, marketing initiatives, and promotional events
• Perform other duties as and when required that are consistent with the position or deemed appropriate by the Executive Director for the effective and efficient operation of the Home
• Support the management of community channels, such as Microsoft Teams and Telegram, including sharing relevant resources (articles, tutorials) and fostering engagement.

Resident Satisfactory Survey

• Collaborate with IT, nursing, and administrative teams to ensure the survey platform meets the needs of the residents and their families
• Ensure that the survey platform complies with privacy regulations and nursing home policies, maintaining confidentiality and security of resident information
• Oversees the monthly report, surveys and resident's feedback

Volunteers Management

• Responsible for the development and implementation of volunteers' programs
• Oversees logistics for volunteer events, projects, and activities

Corporate Communication

• Oversees the reports, write-ups, and photographs for newsletters of The Salvation Army, AIC and C3A
• Coordinate internal communications efforts to ensure that staff members are informed about community events, marketing initiatives, and other relevant activities

Administration

• Ensure that administration duties relevant to the work of the Community Relations departments (e.g. preparation and submission of required reports, updating of policies and work procedures, managing staffing schedules and leave approvals) are performed with quality and in a timely manner.

QUALIFICATIONS

• Recognised Degree/Master in relevant field
• At least two years of relevant experience in community engagement, program coordination, event planning, or a related role
• Prior experience in Nursing Home or Active Aging or innovation-related projects is a plus
• Highly motivated, self-driven and able to work in a fast-paced and dynamic environment
• Able to work well with various levels of staff

OTHER INFORMATION

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.00am to 5.15pm (Monday - Friday, 45 minutes lunch break inclusive)

or

8.30am to 5.45pm (Monday- Friday, 45 minutes lunch break inclusive)

Working Location

The Salvation Army - Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

1. a) the processing of this employment application;
2. b) the administration of the employment with TSA; and
3. c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore

Tell employers what skills you have

Administration work
Interpersonal Skills
Social Services
Counseling
Administration
administration support
Grants
Interventions
Team Player
Case Management

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