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Assistant Executive/Executive, IT Operations
4 weeks ago
The NTU Innovation Port is created to serve as the I&E Port of Call at NTU, providing a first point of contact as well as a networking venue for the NTU community, alumni as well as external partners for their I&E journey. This venue will host events from training, innovation challenges to networking sessions. We invite suitable candidates to join as Assistant Executive/Executive in IT operations. He/she will be responsible for providing onsite IT/AV technical support for events organised at the NTU Innovation Port, managing the venue's facilities booking system as well as providing general laboratory support for , NTU's MVP Atelier located nearby.
Successful candidate can look forward to a rewarding career at NTU with ample opportunities for growth and development.
Responsibilities:
On-site Technical Support
- Set up, operate and troubleshoot IT/AV equipment at the Innovation Port, including microphones, speakers, mixers, projectors, and video walls, ensuring that all equipment is set up and configured correctly.
- Provide technical support for IT/AV equipment/software to speakers and attendees for events/meetings held at the NTU Innovation Port.
- Prepare user manuals and conduct training to users as and when required.
- Manage CCTV, door access, alarm system and other miscellaneous systems at the NTU Innovation Port.
Facilities Management
- Manage the facilities booking system for NTU Innovation Port.
- Liaise with contractors for site work, eg. maintenance, installations.
General Laboratory Support
- Support day-to-day operations of , NTU's MVP Atelier.
- Conduct proper and periodic maintenance of laboratory equipment.
- General lab housekeeping
- Any other ad-hoc initiatives and projects undertaken by the Office.
Requirements:
- Higher Nitec/Diploma in Electronics/Electrical Engineering / IT or equivalent certification from recognised institutes.
- Ability to configure, support and perform troubleshooting for common IT/AV equipment including microphones, speakers, mixers, projectors, and video walls.
- Knowledge in Microsoft Excel, Word, Powerpoint and Office applications.
- At least 1 year working experience in IT support environment or related fields preferred.
- Preferably non-executive specialised in IT/computer-hardware or equivalent.
- Good communications skills and ability to liaise with end-users.
- Customer service oriented, positive work attitude and good problem-solving skills.
- Display a high level of initiative with ability to work independently.
- Able to plan and prioritise workload without supervision.
- Continuous self-learning and self-initiating.
This position will be on a 1-year contract, with option to renew for 1 additional year upon satisfactory performance.
Hiring Institution: NTU
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