IT Support Analyst
2 weeks ago
Our Client, a Prestigious leading organisation is seeking to recruit for an IT Support Analyst.
Location: Central Singapore (Near Raffles Place MRT)
Responsibilities:
- Provide first and second level of IT support for end users
- Manage service request and incident management processes to meet with the IT service quality SLAs
- Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
- Identify cost optimisation with service improvement opportunities
- Support and manage end user devices such as desktops, laptops, smart phones and printers
- Perform other duties and responsibilities as assigned
Requirements:
- Degree/Diploma in Information Technology or its equivalent field of studies
- Possess 2 to 4 years of relevant working experience
- Must be able to work well independently
- Good communication and written skills
- ITIL certification level 2 would be of an added advantage
- Good knowledge of Microsoft Window 10 and office suite
- Exposure to online collaboration tools such as MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc would be a plus factor
Tell employers what skills you have
Microsoft Excel
WebEx
Hardware
Work Well Independently
Jabber
Laptops
Windows Intune
Unix
Information Technology
Application Support
Written Skills
Windows
ITIL
Smartphones
Service Delivery
Technical Support
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