Digital Product Manager

3 weeks ago


Singapore NSEARCH GLOBAL PTE. LTD. Full time
Roles & Responsibilities

Our client, one of world’s largest financial services institutions is looking for:

Digital Product Manager

  • Management of reported day-to-day digital customer issues to achieve customer satisfaction and friction less experience on our digital channels
  • Perform troubleshooting, logging of incident tickets, support investigations and ensure timely closure of issues with Tech
  • Perform and support activities such as providing timely customer communications and user training.
  • Provide post-implementation support to ensure all issues are escalated and resolved in a timely manner.
  • Liaise with touch points on customer resolutions and/or service recovery on timely manner.
  • Provide investigation support, track and monitor of reported customer issues escalated from front-office.
  • Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.
  • Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
  • Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.
  • Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.
  • Collaborate with journey owners to resolve identified customer journey gaps.

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Interested applicants can also email CV at vimmi@nsearchglobal.com (for faster processing, please state the exact job/position title applied “Digital Product Manager”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982


Tell employers what skills you have

Troubleshooting
Scrum
Investigation
Agile
Root Cause Analysis
Service Recovery
Channel
Logging
Product Management
Digital Strategy
Banking
Customer Satisfaction
Product Development
UX
Financial Services

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