Solutions Engineering Manager
3 weeks ago
What you’ll do:
As Solutions Engineering Manager your key area of responsibility will be to manage and support team endeavors and delegate projects between team members. You will also participate and lead engineering product and integration projects. You will need to work closely with Geotab's Product and Sales teams. To be successful in this role you will be a team-player with strong interpersonal relationship building skills. In addition, the successful candidate will have excellent verbal and written communication skills.
How you’ll make an impact
- Manage and support team endeavors.
- Ensure documentation related to the team is current.
- Ensure teams maintain technical knowledge of the Geotab ecosystem.
- Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
- Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product Management teams.
- Understand reverse engineering processes and capabilities to support Geotab’s vehicle support
- Collaborate with Sales Teams to align and execute on the sales process
- Manage the technical aspect of the sales process providing expert and professional technical sales support as it pertains to products, software and services.
- Manage escalations between Solutions Engineering team and customers.
- Understand department staffing needs and work with senior leadership on resources planning.
- Provide expert project leadership and guidance to the team as SME.
- Oversee the activities and performance of direct reports, including: Providing direction, coaching and mentorship to the team; Engaging in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities; Collaborating and supporting employees during the performance management process, meeting KPAs and career development planning.
- Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
What you’ll bring to this role
- Post-Secondary Diploma/Degree specialization in Engineering, Computer Science or a related field highly valued
- 5-8 years experience in a Solutions Engineering or similar role.
- 3-5 years experience managing and developing teams.
- Advanced knowledge of Microsoft Excel.
- Technical experience using SQL, C#, JavaScript or Google BigQuery
- Experience with OBD or SAE vehicle standards is an asset.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Excellent verbal and written communication skills in English, including comfort with delivering presentations and training.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Leadership experience in a team-oriented workplace.
- Success with coaching and development of employees.
- Strategic mindset, has a keen sense of priorities, along with an ability to pivot as the landscape changes.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
- Preferred Fluency in Bahasa Malaysia or Bahasa Indonesia.
If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.
Tell employers what skills you have
Relationship Management Skills
Technical Presales
Sales Process
Sales Engineering
Product Management
SQL
Project Management
Teamoriented
SaaS
Communication Skills
Technical Sales Support
Presentation Skills
Business Requirements
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