Retail Sales Supervisor

4 weeks ago


Singapore CHAN HUAT LIGHTING (S) PTE. LTD. Full time
Roles & Responsibilities

Job Summary:


The Retail Sales Supervisor is responsible for overseeing the daily operations of the lighting shop, ensuring exceptional customer service, driving sales, and managing a team of sales associates. This role involves training and motivating staff, managing inventory, and maintaining a visually appealing and organized store environment.


Key Responsibilities:


Team Management:

  • Supervise and support sales associates in their daily activities.
  • Conduct training sessions for new hires and ongoing training for current staff.
  • Prepare and manage staff schedules to ensure adequate coverage.
  • Monitor and evaluate employee performance, providing feedback and coaching.

Customer Service:

  • Engage with customers to understand their needs and assist in product selection.
  • Handle customer complaints and issues promptly and professionally.
  • Ensure a high level of customer satisfaction and loyalty.

Sales and Marketing:

  • Set and monitor sales targets for the team.
  • Implement strategies to achieve and exceed sales goals.
  • Plan and execute in-store promotions and special events.
  • Stay informed about the latest lighting products and trends.

Inventory Management:

  • Monitor inventory levels and reorder stock as needed.
  • Ensure products are accurately displayed and priced.
  • Oversee the merchandising and presentation of products.

Store Operations:

  • Ensure proper opening and closing procedures are followed.
  • Maintain a clean, organized, and safe store environment.
  • Adhere to company policies, procedures, and legal regulations.

Reporting and Analysis:

  • Generate and analyze sales reports to identify trends and opportunities.
  • Provide regular feedback to management on store performance and customer preferences.

Qualifications:

  • High school diploma or equivalent; a dipolma / degree in business, management, or a related field is a plus.
  • Previous experience in a retail sales role, preferably in the lighting or home improvement industry.
  • Some supervisory experience preferred.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to handle customer complaints and issues effectively.
  • Strong organizational and multitasking abilities.
  • Proven ability to drive sales and meet targets.
  • Knowledge of lighting products, including technical specifications and installation requirements, is a plus.

Skills:

  • Leadership and team management
  • Customer focus
  • Strong communication skills
  • Problem-solving abilities
  • Organizational skills
  • Sales acumen
  • Technical knowledge of lighting products

Physical Requirements:

  • Ability to stand for extended periods.
  • Ability to lift and move products weighing up to 10kg.
  • Flexibility to work weekends, holidays, and evenings as needed.

Tell employers what skills you have

Store Operations
Ability to Multitask
Management Skills
Lighting
Customer Support
Inventory
Exceptional Customer Service
Customer Care
Retail Sales
Merchandising
Inventory Management
Team Management
Customer Satisfaction

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