Application Support Engineer
3 days ago
Job Responsibilities
- Provide troubleshooting L2 support and response on application incidents.
- Log, escalate and follow through with issues, ensuring that issues are resolved.
- Review and improve our incident management process.
- Periodic reviews and submission of the capacity needs of the business.
- Support and/or drive disaster recovery response drills.
- Deploy new versions of the software.
- Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.
Requirements
- Diploma/Bachelor's Degree in Computer Science or other related discipline.
- 2-5 years of Technical/Application Support experience on various technology platforms.
- Knowledge in Site Reliability Engineering (SRE) or working with SRE team is a plus.
- Knowledge in scripting (Python/SQL/Bash) is a plus.
- Responsible and proactive approach to resolving problems, and have a structured approach to problem-solving.
Tell employers what skills you have
Troubleshooting
Root Cause Analysis
Scripting
Information Technology
SQL
Application Support
Reliability Engineering
Python
Site Reliability Engineering
Software Deployment
Software Development
Incident Management
Technical Support
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