Application Support Engineer
3 days ago
We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.
Responsibilities:
· Provide all levels of application support, handling change requests and project coordination.
· Analyze and troubleshoot application errors raised by business users.
· Establish the root causes of application errors and propose solution to Support Lead.
· Perform system bug fixing and testing under the supervision of System Analyst.
· Follow up on unresolved cases with end users/next level and ensure timely resolution.
· Report significant and recurring issues to support lead for future solution.
· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.
· Provide FAQs to end user to ease in troubleshooting.
· Able to stay back for critical issue support and during project implementation.
· Reports and documentation.
· Complete all other application support related duties as assigned.
Key performance Indicators:
· Customer satisfaction.
· Good internal working relationships.
· Timely response and Resolution.
Requirements:
· Diploma or higher in Information Management / Technology.
· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
· Exceptional ability to identify application errors and root cause.
· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.
To apply, please send your CV to talentagent@innergy-consulting.com.
We regret that only shortlisted candidates will be notified. Thank you for your understanding.
Tell employers what skills you have
Excellent Communication Skills
Troubleshooting
Oracle
.NET
Information Management
Application Development
Scripting
Problem Solving
Unix
Vue.js
SQL
Application Support
Communication Skills
Customer Satisfaction
Project Coordination
Java
C#
Linux
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