In-Room Dining Executive

3 weeks ago

Singapore NEW PARK PROPERTY PTE. LTD. Full time
Roles & Responsibilities

The In-Room Dining Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the In-Room Dining, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations


• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.


• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.


• Take and record in-house VIP, Anniversary and special occasion guests in accordance to departmental standards. Confirm amenities with Chef & Guest services team on a daily basis and record to post accordingly.


• Take food and beverage orders via HubOS according to guest's requirements and preferences.


• Deliver food & beverage services in accordance to departmental standards and procedures.


• Ensure that all food & beverage are serve according to LQA service standard.


• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.


• Remember individual guest's names and their preferences to extend a personalized service.


• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)


• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition


• Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

Tell employers what skills you have

Communication
Teamwork
room service
Food Safety
VIP
Hospitality Industry
Wine
Cashiering
Articulate
Customer Service
Hospitality
Brand Awareness

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