Assistant Manager, Operations

3 weeks ago

Singapore THE ASSEMBLY PLACE HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Operations Assistant Manager will be responsible for overseeing the daily operations of our co-living spaces, ensuring exceptional service delivery, optimizing efficiency, and driving customer satisfaction. This role requires a balance of strategic planning, process improvement, team management, and hands-on execution to create a seamless living experience for residents.

Key Responsibilities:1. Property & Facility Management
  • Oversee the upkeep, maintenance, and cleanliness of co-living spaces.
  • Coordinate with property management, maintenance teams, and vendors to ensure all facilities are in optimal condition.
  • Implement and monitor safety and security protocols for residents and staff.
2. Resident Experience & Community Engagement
  • Ensure a high standard of customer service to create a positive resident experience.
  • Act as the primary point of contact for resident concerns, complaints, and conflict resolution.
  • Organize community events and engagement activities to foster a sense of belonging.
3. Operational Efficiency & Process Improvement
  • Develop and refine standard operating procedures (SOPs) for daily operations.
  • Identify areas for process improvements and implement cost-effective solutions.
  • Monitor key performance indicators (KPIs) to optimize occupancy rates and operational costs.
4. Team Leadership & Vendor Management
  • Supervise on-site staff, including community managers, housekeeping, and maintenance teams.
  • Train and develop staff to uphold high operational and customer service standards.
  • Manage relationships with external vendors, service providers, and contractors.
5. Financial & Budget Management
  • Assist in budgeting, forecasting, and cost control for operational expenses.
  • Ensure timely collection of rental payments and manage financial records.
  • Optimize resource allocation to maximize profitability while maintaining service quality.
6. Compliance & Legal Requirements
  • Ensure compliance with local housing regulations, health & safety standards, and lease agreements.
  • Manage insurance policies, tenant contracts, and legal documentation.
Qualifications & Experience:
  • Bachelor's degree in Business Administration, Hospitality, Real Estate, or a related field.
  • 3-5+ years of experience in operations, property management, hospitality, or co-living/co-working sectors.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills to engage with residents and teams.
  • Proficiency in property management software, CRM tools, and Microsoft Office.
  • Ability to multitask and work in a fast-paced, dynamic environment.
  • Experience in community building and event management is a plus.
Tell employers what skills you have

Ability to Multitask
Forecasting
Microsoft Office
Budget Management
Process Improvement
Interpersonal Skills
Property
Tenant
Administration
Vendor Management
Compliance
Team Leadership
Team Management
Budgeting
Customer Service
Service Delivery

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