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Service Supervisor
2 months ago
Job Descriptions
# Supervision & Leadership:
- Oversee and coordinate the activities of service staff.
- Train, mentor, and provide feedback to service crew members to maintain high performance levels.
- Assist in recruiting, onboarding, and evaluating team members.
- Lead by example in demonstrating proper service techniques and upholding service standards.
# Customer Service:
- Ensure that all customers are greeted warmly and receive prompt, courteous service.
- Resolve customer complaints and inquiries in a professional manner.
- Monitor customer satisfaction and provide suggestions for service improvements.
# Operations Management:
- Manage daily operations, including opening and closing procedures.
- Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
- Assist in managing inventory, ordering supplies, and maintaining stock levels.
- Oversee cashiering, ensuring proper handling of cash and transactions.
# Staff Scheduling & Time Management:
- Create and manage work schedules to ensure adequate staffing levels during peak times.
- Track staff attendance and ensure efficient use of resources.
# Quality Control:
- Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
- Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
Job Requirements
- Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle customer complaints and resolve issues calmly and professionally.
- Good organizational skills and attention to detail.
- Proficiency in POS systems and basic computer skills.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Benefits
- There is No AWS but Bonus
- Meal allowance $8 per day. Medical coverage.
Working hours
- Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.
Tell employers what skills you have
Coaching
Leadership
Quality Control
Restaurants
Food Quality
Inventory
Sanitation
Good Communication Skills
Wine
Cashiering
Customer Satisfaction
Team Leader
Team Player
Customer Service
Ability To Learn
Japanese
Hospitality
running restaurants
Customer Service Experience