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Immigration Operations Specialist
4 weeks ago
A1 Immigration Consultancy is seeking an Operations Executive with 1 to 2 years of experience to join our team in Singapore. As an Operations Specialist, you will play a crucial role in managing the end-to-end immigration application cycles, establishing and maintaining good relationships with clients, and ensuring the smooth delivery of our services.
Responsibilities:
- Establish and maintain good relationships with clients, providing excellent customer service and support throughout the immigration application process.
- Follow up with assigned clients to ensure timely submission of required documents and completion of formalities.
- Manage the end-to-end immigration application cycles, from content development to final service delivery.
- Brief and prepare documents required for Singapore Permanent Residency and Singapore Citizenship applications.
- Schedule submission for Singapore Permanent Residency and Singapore Citizenship support during the appointment, ensuring accuracy and adherence to deadlines.
- Liaise with clients to gather all necessary information and documents needed for the application in a timely manner.
- Attend to clients' queries and provide assistance during and after the submission process, ensuring their satisfaction and understanding of the application process.
- Perform other ad-hoc tasks as assigned, including meeting clients to explain the entire application process and assisting in liaising with respective companies to obtain required documentations.
- Advise clients regarding ICA (Immigration and Checkpoints Authority) requirements in Singapore, timelines, and ensure compliance with the immigration regulations.
- Attend to client inquiries through various channels, such as phone, email, and in-person meetings, providing accurate and timely responses.
Requirements:
- 1 to 2 years of experience in a similar role, preferably within the immigration or consultancy industry.
- Excellent interpersonal and communication skills to establish and maintain good relationships with clients.
- Strong organizational and time management skills to manage multiple application cycles and meet deadlines.
- Attention to detail and accuracy in document preparation and submission.
- Ability to work independently and collaboratively within a team.
- Knowledge of Singapore immigration regulations and ICA requirements is preferred.
- Proficiency in English language (written and spoken).
- Proficiency in Microsoft Office Suite.
Tell employers what skills you have
Referrals
Microsoft Office
Microsoft Excel
Ability To Work Independently
Interpersonal Skills
Immigration Law
Organized
Compliance
Attention to Detail
Communication Skills
Customer Service
Service Delivery
On time
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