Customer Service Specialist

6 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities
  • Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
  • Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
  • Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
  • Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to organisation.

Email: jessiewong@recruitexpress.com.sg

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Tell employers what skills you have

Field Service
Microsoft Office
Microsoft Excel
Currency
Supply Chain
Inventory Management
SAP
Team Building
Customer Satisfaction
Microsoft Word
Customer Service
Disposition
Pricing
Shipping
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