Retail Operations Manager

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore SEAGER INC. PTE LTD Full time
CORE

RESPONSIBILITIES:

Plan and set sales forecast / profit projection for the business units to meet

financial objectives

Discuss sales strategies and stores’ sales achievements with the retail team personnel

Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met

Prepares monthly, and other relevant sales reports, with analytical details

Prepares annual sales

targets for the stores based on the sales information provided

Overall-In-Charge of all stores in Singapore and Kuala Lumpur under 3 different retail concept,

including manage the opening of new retail stores

Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines

Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards

Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better

working environment and effective team

Yearly review of operations and perform benchmarking exercise

against similar in the retail industry

Work with the retail team and

merchandising personnel to project inventory levels and orders

Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed

Co-ordinate and work closely

with other HOD’s (merchandising, marketing, logistics, creative) to resolve

operations matters including customers’ feedbacks and complaints and increase

sales through effective marketing programs

Co-ordination with contractor on store renovation, maintenance, and re-instatement

Build good rapport and

maintain good working relationships with all external landlords, suppliers, and other parties

Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues

Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and

discussed during such meetings

Work closely with HR Department in developing a systematic training plan for all retail employees

that includes sales, customer service, product training (basic &

updates), etc.

Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the

relevant stores in-charge for their staff, and all training documentation

file in orderly manner

Work closely with HR Department for manpower planning, recruitment, selection, & retention of staff to meet

operational requirements, and staff’s compensation and benefits including

commission programme

Plan and structure current work scopes

Daily review of the sales targets and development, and month-to-date sales against targets on a

bi-weekly basis

Identify inventory or operational issues at the corporate level that may have impacted sales,

discuss and develop solutions

Manage

the retail managers’ career development; yearly review/appraisal

Work

closely with marketing & merchandising departments for launches and repositioning of the brands

Work closely with retail managers & marketing department to develop promotions and events

Ensure that retail

supervisor work closely with the mall management to maximize the benefit of

any mall’s events and sales

JOB SPECIFICATIONS:

Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent

Minimum 5 years of experience in relevant industry (retail / distribution) and

managing multiple brands and stores

Reading and verbal fluency in both Mandarin and English is a prerequisite

Proficiency in Microsoft Office applications

Highly customer service centric with ability to well interact with customers

Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people

Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person

Able to excel under pressure, multi-tasks, handle tight deadline and well-organized

Candidate with more experienced will be qualified for a Senior Manager Role.

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