Retail Operations Manager

Found in: Talent SG 2A C2 - 3 weeks ago

Singapore SEAGER INC. PTE LTD Full time
Roles & Responsibilities

CORE RESPONSIBILITIES:

  • Plan and set sales forecast / profit projection for the business units to meet financial objectives
  • Discuss sales strategies and stores’ sales achievements with the retail team personnel
  • Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
  • Prepares monthly, and other relevant sales reports, with analytical details
  • Prepares annual sales targets for the stores based on the sales information provided
  • Overall-In-Charge of all stores in Singapore and Kuala Lumpur under 3 different retail concept, including manage the opening of new retail stores
  • Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
  • Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
  • Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
  • Yearly review of operations and perform benchmarking exercise against similar in the retail industry
  • Work with the retail team and merchandising personnel to project inventory levels and orders
  • Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
  • Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
  • Co-ordination with contractor on store renovation, maintenance, and re-instatement
  • Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
  • Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
  • Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
  • Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
  • Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
  • Work closely with HR Department for manpower planning, recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits including commission programme
  • Plan and structure current work scopes
  • Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
  • Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
  • Manage the retail managers’ career development; yearly review/appraisal
  • Work closely with marketing & merchandising departments for launches and repositioning of the brands
  • Work closely with retail managers & marketing department to develop promotions and events
  • Ensure that retail supervisor work closely with the mall management to maximize the benefit of any mall’s events and sales

JOB SPECIFICATIONS:

  • Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
  • Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple brands and stores
  • Reading and verbal fluency in both Mandarin and English is a prerequisite
  • Proficiency in Microsoft Office applications
  • Highly customer service centric with ability to well interact with customers
  • Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
  • Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
  • Able to excel under pressure, multi-tasks, handle tight deadline and well-organized
  • Candidate with more experienced will be qualified for a Senior Manager Role.

Tell employers what skills you have

Management Skills
Microsoft Office
Manpower Planning
Visual Merchandising
Housekeeping
Inventory
Landlords
Career Development
Operations Management
Merchandising
Pressure
Communication Skills
Customer Service
Benchmarking
Excellent Interpersonal Communication Skills

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