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Supervisor, Residential Care Unit

4 weeks ago

Singapore PERTAPIS Education and Welfare Centre Full time
Roles & Responsibilities

Duties and Responsibilities

  • Assist the Head in the management of the Home’s operations in compliance to the SOC and SOPs.
  • Implement, manage, evaluate and improve current operational processes and procedures in accordance with the standards and procedures.
  • Oversee core functions including staffing, recruitment and development of the Operations Department.
  • Develop training roadmap and conduct trainings for staff.
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
  • Oversee implementation of measures to mitigate risk to clients
  • Develop, write and implement SOPs.
  • Assist the Head of Home in monitoring the execution and review of Strategic Plan.
  • Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
  • To ensure that all records, accounts, documents and correspondences are properly maintained and kept up to date.
  • To ensure timely and accurate submission of reports to internal and external parties (i.e. the Ministry, other government agencies, etc.)
  • To assist in ensuring preparation of monthly and quarterly reports in the Home.
  • To assist Head of Home in conducting Resident’s Suggestion and Feedback session with the residents.
  • To ensure that the Home’s security measures are adequate and make recommendations based on residents needs.
  • To provide guidance and support to Operations Department, Program & Admin Department, and Support Staff.
  • To assist Head of Home with facilities/logistics matters
  • To support the HOH in raising the profile and quality of care of the Home by recommending and managing initiatives including fundraising, partnerships and programmes with corporations and donors.
  • To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
  • To develop and review Business Continuity Plans.
  • Carry out preliminary investigation of incidents and to conduct disciplinary actions.
  • Overseeing facility maintenance in the Home.
  • To carry out any other relevant tasks as required for the Home and PERTAPIS.

Candidate Requirements

  • Min. diploma / degree in operations management or similar
  • Min. 3 years of relevant working experience, preferbly in social service sector.
  • Able to perform morning and afternoon shift duties
  • Knowledge of basic IT (MS Word, Excel, Access and Powerpoint)
  • Good interpersonal and communication (Oral and written) skill
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work schedule

  • 5 days work

Location

PERTAPIS Children's Home

993B Kovan Road Off Yio Chu Kang, Singapore 545676

**Disclaimer: Only shortlisted candidates will be contacted.


Tell employers what skills you have

Business Continuity
Fundraising
Investigation
Operations Management
PowerPoint
MS Word
Compliance
Facility Maintenance
Excel
Ability to Prioritize

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