Workplace Experience Lead

2 weeks ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Workplace ExperienceLead

Work Dynamics- Integrated FacilitiesManagement

ROLE ANDRESPONSIBILITIES

OVERALLROLE

This position is responsiblefor the end-to-end Occupant and Guest Experience within theassigned portfolio, with the focus on providing outstandingExperience in the Workplace. With Experience at the core of thegearing of the service delivery, workplace activities need ashuman-centric and engagement focused as possible, with teammanagement, site operations, service contracts, sourcing,procurement and financial decisions made with this ultimate targetof Employee Experience in mind, while maintaining safe workingpractices throughout all we do.

The role acts aspoint of contact for the Global Real Estate ("GRE") client teamregarding Workplace activities at a Site level, and supportsaccount initiatives by driving consistent implementation anddelivery. A key aspect of this role is engagement, interfacing notonly with GRE, but also other service partners such as Security andAmenities Services, with Landlords as relevant, along with thelines of business and occupants as the ultimate servicerecipients.

MAJORRESPONSIBILITIES

Transformingto the Workplace Team of thefuture
  • Developexisting and bring in new talent and capabilities into theWorkplace Experience Team
  • Introduce technologyand digital platforms to enable Workplace Experience team to bemobile and present on the occupant floors
  • Develop an active and visible Workplace ExperienceTeam
  • Ensure there is a highly proactive,responsive, dynamic and agileteam

Client/StakeholderManagement (in support of the Countrylead)
  • Pro-actively develop and manageClient relationships ensuring that expected service levels areachieved
  • Comply with all requirements of theClient contract and meet or exceed Key PerformanceIndicators
  • Deliver an exceptional quality ofservice to the Client, as reflected by Clientfeedback

Leadership /Staff Management
  • Actively encourage an environment that supports teamwork,co-operation, performance excellence and personalsuccess
  • Proactively manage the team to deliverDelight
  • Develop the team through performanceassessments and training, managing staff workload through correctresourcing and developing a succession plan for key team membersand on-siteVendors

OperationsManagement
  • Ensure thedelivery of all operational requirements as per the client scope ofworks across site
  • Develop and implementoperational procedures and performance measures to ensuresimplification and accuracy of work methods, reliability of systemsand consistency
  • Support Regional initiativessuch as user experience programs, JLL system roll-outs, regionaltraining programs/workshops and other initiatives as appropriate,through driving implementation and consistency across theRegion
  • Drive Client specific initiatives suchtechnology roll-outs, benchmarking, best practices etc.
  • Ensure operations are aligned to financial processes andcontrols are adhered to at all times to achieve good financialmanagement.
  • Ensure compliance with JLL andclient Health, Safety, Environment and Risk Management policies andprocedures
  • Ensure data integrity of allsystems across the Region and perform audits from time totime
  • Ensure meeting or exceeding SLA/KPIscores Hire, attract and retain a team of top talented employeesand to ensure company standards are met Review and spot-checksuppliers/service providers performance to ensure contractualobligations are delivered
  • Resolve user'scomplaints and concerns with solutions and follow up
  • Manage Vendor Contract database to ensure they are up todate at all times Manage vendor procurement processes and ensuretimely contract execution, negotiation, including preparation oftender documentation and preparation of contracts in accordancewith agreed guidelines
  • Generate reports andconduct presentations as per the service delivery requirements andoverall account management
  • Coordinate churnwork and minor project works requested by users
  • Support with critical out-of-hours issues &participate as a key team member in responses to emergencysituations
  • Responsible for monitoring andmanaging staff performance with criteria set in IndividualPerformance Management
  • Resolve user'scomplaints and concerns with solutions and followup

CANDIDATESPECIFICATION: KEY SELECTIONCRITERIA

IdealExperience
  • Excellentverbal and written communication skills as well as presentationskills
  • Able to adapt in a fast-paced workingenvironment and versatile in meeting client changing needs andrequirements
  • Strong analytical, organizationand administration skills
  • A minimum of 5 yearsin the facility management industry/hospitality industry
  • An added benefit would be a Bachelor's degree infacilities management, building, business or other related field;however, this is not amust.

CriticalCompetencies for Success (with corresponding 'I am JLLbehaviours')

ClientFocus & Relationship Management - 'I Value myCustomers'
  • Demonstrates proactive & professional approach tocustomer service and stakeholder engagement
  • Has a natural hospitality-orientated communicationsacumen
  • Ability to interact with a wide rangeof client staff, including senior levels
  • Ability to manage conflict and balance between client andfirm requirements
  • Has a customer serviceorientedattitude

PeopleManagement and Team Leadership - 'I am a TeamPlayer'
  • Ability tolead team effectively, train them well and promote open,constructive and collaborative relationships at alllevels

ProgramManagement & Organizational Skills - 'I amProactive'
  • Excellentplanning & organizational skills to prioritize work and meettight deadlines
  • Proven ability to managemultiple and complex operational matters on a dailybasis

Problem Solving& Strategic Thinking - 'I amInnovative'
  • Capacityto deal with ambiguity and solve complex problemseffectively
  • Analytical, proven ability tosolve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks atlong termsolutions

OtherPersonal Characteristics
  • Natural communicator who enjoys engaging at alllevels
  • Self-motivated and confident
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge statusquo
  • Works well with diverse teams from variouscountries/cultures

  • Workplace Experience Lead

    2 weeks ago

    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesWorkplace Experience LeadWork Dynamics - Integrated Facilities ManagementROLE AND RESPONSIBILITIESOVERALL ROLEThis position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of...

  • Workplace Experience Lead

    2 weeks ago

    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesWorkplace Experience LeadWork Dynamics - Integrated Facilities ManagementROLE AND RESPONSIBILITIESOVERALL ROLEThis position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of...

  • Lead, Enterprise Workplace Solutions

    2 weeks ago

    Singapore Macdonald & Company Full time

    My client is a well established real estate developer with assets and developments regionally. To strengthen their real estate business, my client's goal is to hire a **Lead of Enterprise Workplace Solutions **with an **e** **ntrepeunerial spirit** to be part of their new commercial unit! As a Key function of the business, you will develop a suite of...

  • Experience Coordinator

    10 hours ago

    Singapore EXPERIENCE MATTERS PTE. LTD. Full time

    About Our CompanyWe are EXPERIENCE MATTERS PTE. LTD., a leading event agency in Singapore dedicated to delivering exceptional experiences that shape minds and drive results. With a strong track record of managing high-profile events, we are seeking experienced professionals to join our team.The ideal candidate will have a minimum of 2 years of relevant...

  • Corporate Experience Manager

    10 hours ago

    Singapore EXPERIENCE MATTERS PTE. LTD. Full time

    About Our CultureWe are EXPERIENCE MATTERS PTE. LTD., a leading event agency in Singapore dedicated to delivering exceptional experiences that shape minds and drive results. Our culture values innovation, creativity, and collaboration. We are seeking experienced professionals to join our team who share these values and are passionate about the event...

  • Sales Coordinator

    2 weeks ago

    Singapore INTERNATIONAL WORKPLACE CONSULTING PTE. LTD. Full time

    Our Client is an international leader in the development of natural taste and sensory solutions, colors, food protection, advanced hop products, dry products and nutritional ingredients for the manufactured food, beverage, nutritional and pharmaceutical markets. Due to expansion they have a newly created role available in the Singapore regionbal...

  • Workplace Productivity Consultant

    2 weeks ago

    Singapore Kerry Consulting Full time

    **Description**: My client, a visionary government-linked institution, aims to elevate workplace capabilities and foster organizational excellence. With a strategic focus on expanding their advisory arm, they are actively seeking a dynamic Workplace Productivity Consultant to lead the enhancement of overall employee and workplace...

  • Executive/Senior Executive, Workplace Experience

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!Expect...

  • Executive/Senior Executive, Workplace Experience

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!Expect...

  • Workplace safety and health Officer with Auditor Experience

    2 weeks ago

    Singapore GREENMARK CONSTRUCTION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:· To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations and safety requirements.· To ensure the implementation and monitoring of appropriate safety measures in accordance with the Workplace Health and Safety Act.· To assist...

  • Workplace safety and health Officer with Auditor Experience

    2 weeks ago

    Singapore GREENMARK CONSTRUCTION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:· To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations and safety requirements.· To ensure the implementation and monitoring of appropriate safety measures in accordance with the Workplace Health and Safety Act.· To assist...

  • Workplace Manager, Singapore and Indonesia

    4 weeks ago

    Singapore NETFLIX PTE. LTD. Full time

    Roles & ResponsibilitiesNetflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.As part of...

  • Workplace Manager, Singapore and Indonesia

    4 weeks ago

    Singapore NETFLIX PTE. LTD. Full time

    Roles & ResponsibilitiesNetflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.As part of...

  • Technical Lead

    5 days ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Role:We are looking for a highly skilled Tech Lead to drive the technical vision, development, and delivery of innovative solutions. As a Tech Lead, you will work closely with cross-functional teams, mentor developers, and ensure the successful execution of software projects. You will play a crucial role in defining best...

  • Technical Lead

    4 days ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Role:We are looking for a highly skilled Tech Lead to drive the technical vision, development, and delivery of innovative solutions. As a Tech Lead, you will work closely with cross-functional teams, mentor developers, and ensure the successful execution of software projects. You will play a crucial role in defining best...

  • Workplace Safety Professional

    1 day ago

    Singapore 114 SOLUTIONS PTE. LTD. Full time

    Company Overview114 SOLUTIONS PTE. LTD. is a leading provider of innovative solutions for workplace safety and health.

  • Workplace Manager

    5 days ago

    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesWorkplace ManagerWork Dynamics - Integrated Facilities ManagementFacilities Operations Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile Manage & oversee campus services (Soft) as part of the scope delivered Review operational SOP’s & propose / make changes as part of...

  • Workplace Manager

    4 days ago

    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesWorkplace ManagerWork Dynamics - Integrated Facilities ManagementFacilities Operations Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile Manage & oversee campus services (Soft) as part of the scope delivered Review operational SOP’s & propose / make changes as part of...

  • Workplace Safety Professional

    9 hours ago

    Singapore 114 SOLUTIONS PTE. LTD. Full time

    Company Overview:114 Solutions Pte. Ltd. is a leading provider of workplace safety solutions, committed to protecting employees and ensuring compliance with the WSH Act.

  • Workplace safety and health Coordinator# LTA Experience

    1 week ago

    Singapore GREENSAFE INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Carry out duties as specified by WSH Act. Assist in the implementation of the EHS management system Ensure all site activities are carried out in compliance with applicable legal requirements. Carry out daily WSH inspections including machinery, equipment, plant, and installation. Functions as the Site EHS...