Part-Time Ops Admin Assistant
4 weeks ago
Work Day: Tuesday, Thursday, Saturday
Work Shift: 2pm - 11pm (Tue), 7am - 4pm (Thu) , 2pm - 11pm (Sat)
Responsibilities:
- Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Responding promptly to client inquiries & complaints
- Ensure client satisfaction and provide professional client support
- To arrange floater or cleaner jobs schedule and monitor cleaning standard.
- Assist in any ad hoc duties assigned by executive
Requirements:
- Minimum 1 year experience in customer service, scheduling
- Minimum 'N' holder
- Customer-oriented with good interpersonal and communication skills
- Pleasant and friendly personality
- Strong problem solving capabilities
- Able to work at a fast pace environment, fast learner, willing to take up responsibility
- Computer literacy
Troubleshooting
Verbal Communication
Written English
Customer Experience
Interpersonal Skills
Inventory
Problem Solving
Administration
Data Entry
Communication Skills
Customer Satisfaction
Working Under Pressure
Team Player
Customer Service
Scheduling
Service Excellence
Computer Literacy
Able To Work Independently
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