Salesforce Support Engineer/ Consultant

2 weeks ago


Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time
Roles & Responsibilities
  • US headquartered high-end consulting firm
  • Extendable contract
About Our Client

In this role, you will be responsible for monitoring, identifying, and resolving Salesforce-related incidents to maintain high system availability. You will collaborate with cross-functional teams, optimize performance, and support enhancements within the Salesforce environment.

Job Description

Key Responsibilities

  • Monitor and resolve Salesforce incidents and system performance issues.
  • Provide ongoing support for user management, permissions, and data integrity.
  • Investigate and troubleshoot system errors using debugging tools and techniques.
  • Assist in implementing enhancements, bug fixes, and minor customizations.
  • Collaborate with teams to support CI/CD processes and smooth delivery of updates.
  • Set up alerts, reports, and monitoring tools to detect operational issues proactively.
  • Document troubleshooting steps and solutions for knowledge sharing.
  • Support Salesforce data management, including data imports, exports, and backups.
The Successful Applicant

Requirements

  • Strong understanding of Salesforce Service Cloud, Sales Cloud, and platform fundamentals.
  • Experience with incident management tools and troubleshooting techniques.
  • Exposure to Apex, SOQL, or scripting tools like Python.
  • Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
  • Experience with data management tools and relational databases.
  • Strong problem-solving and issue-resolution abilities.
  • Excellent communication and collaboration skills.
  • Experience working in Agile environments (Scrum, Kanban).
What's on Offer

We offer a competitive salary & benefits & the opportunity to work on exciting Salesforce projects, hands-on experience with CI/CD, cloud platforms, and monitoring tools, a collaborative Agile environment. In additoion, we have a flexible yet structured work approach to support your professional growth.

Contact

Tania Mustafa ((Lic No: R1330528 /EA no: 18C9065)

Quote job ref

JN-022025-6667083

Phone number

+65 6643 9747

Michael Page International Pte Ltd | Registration No. 199804751N

Tell employers what skills you have

Usability
Troubleshooting
Kanban
Azure
Scrum
Data Management
Agile
Scripting
Data Integration
User Management
Climate
Python
Consulting
Debugging
Databases
Incident Management

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