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Senior Engineer, Customer Quality and Development

2 months ago

Singapore LINXENS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job description


New Product Analysis

  • Initial and deployment quality strategic plan in the new product/process development
  • Analysis product and process data to identify areas for improvement
  • As a key player in review, analyse daily process issues and drive for process and yield improvement
  • Perform the Ppk / Cpk study to identify the area for improvement, setup of product control
  • Work with the engineering team at the early product development phase to better understand new products

Client quality feedback management

  • Need to ensure/assess actions’ effectiveness of new product as well as mass product defect feedback. And follow up the customer returns and rework needed
  • Perform initial failure analysis on customer-returned samples. Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints. Closely work with the other functional team, to provide timely 8D-resolution to close complaints within set timeframe
  • Manage Quality Performance review with clients and agreed periodic reporting

Customer audits and continuous improvement

  • Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
  • Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
  • Visit customer site for field investigation and gather information for determining the cause of the problem
  • Support the third-party audit /ISO audit if required

Job requirements

  • Bachelor degree in Engineering, Material Science, Quality Assurance or equivalent
  • Minimum 5 years of relevant working experience in quality capacity
  • Relevant experience on QC core tools, 8D reporting, knowledge of ISO 9001 / TS 16949 and QMS auditing experience
  • Basic G&T, statistical tools (e.g. minitab)

Tell employers what skills you have

Quality Assurance
ISO
Investigation
Auditing
Customer Returns
ISO 9001
SPC
Customer Quality
Audits
Customer Satisfaction
Audit
Electronics
Product Analysis
Failure Analysis
Minitab

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