Deputy Department Manager

1 month ago

Singapore UPPER SPRING CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are assisting our client, a global engineering and technology group, look for a Deputy Department Manager (IIT). He/she serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

Responsibilities:

  • Support the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale
  • Assist in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
  • Coordinate with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
  • Assist in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
  • Support the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities
  • Assist in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions
  • Contribute to efforts aimed at identifying opportunities for continual process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed

Requirements:

  • Degree in Computer / Electrical / Electronic Engineering or Computer Science
  • Relevant certifications (e.g., PMP, ITIL) preferred
  • In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations
  • Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security
  • Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management
  • Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs)
  • Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
  • Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department
  • Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams
  • Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions

Tell employers what skills you have

IT Service Management
Operational Excellence
Change Management
Financial Management
Interpersonal Skills
Information Technology
Service Level
Problem Management
Service Desk
PMP
Budgeting
Customer Satisfaction
ITIL
Scheduling
Incident Management
Contract Negotiation

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