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Front Desk Officer

1 month ago

Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Ensure the front desk and lobby areas organized, tidy and ready to greet guests.
  • Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
  • Verify guest payments and identification, ensuring all procedures are followed to protect sensitive guest information. Process all financial transactions with strict adherence to Huazhu guidelines and procedures.
  • Ensure guests’ requests and queries are attended to promptly, politely and efficiently.
  • Provide guests with clear directions and recommendations for places of interest including restaurants, shopping, local attractions, etc.
  • Sense and respond to all guest concerns or requests.
  • Coordinate with Housekeeping to track availability of rooms for check-in.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, in compliance with Huazhu policies.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
  • Be alert and report any faults, defects and unusual activity of the property to relevant departments.

Requirements:

  • At least 1 year's work experience in Guest Services, Front Desk or related professional field.
  • Able to work on a rotating roster.
  • Strong Team player and able to adapt to fast pace environment.
  • Able to work independently and as well as a team.
  • Multilingual languages will be an advantage.
  • Able to commence employment within short notice period.

Tell employers what skills you have

Microsoft Excel
VIP
Financial Transactions
Administration
Multilingual
Communication Skills
Team Player
Customer Service
Customer Services
Able To Work Independently
Hospitality

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