Service Assurance Architect

1 week ago

Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time
Roles & Responsibilities

Service Assurance Architect - In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.


You Will:

New Pursuit Evaluation:

  • Early Involvement: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
  • Service Fit: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
  • Due Diligence: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
  • Go/No-Go Decisions: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
  • Act as Technology Infrastructure SME for Network & Security Design. (Critical)

Standardization Check:

  • Mapping to Standards: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
  • Deviation Management: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
  • Knowledge Base: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.

SLA Negotiations:

  • Realistic SLAs: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
  • Performance Metrics: They establish clear performance metrics and measurement methods to track SLA compliance.
  • Risk Assessment: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.

Risk Assessment:

  • Proactive Identification: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
  • Risk Analysis: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
  • Mitigation Planning: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.

Sizing and Scoping:

  • Resource Estimation: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing will need to be signed off and any major deviation will need to be documented as risk.
  • Scope Definition: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
  • Costing and Pricing: They provide input on costing and pricing models to ensure profitability and competitiveness.

Continuous Improvement

  • Performance Analysis: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
  • Innovation: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.

You Bring:

Education:

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
  • Relevant certifications are highly valuable, such as ITIL (Information Technology Infrastructure Library), Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design. etc.

Experience:

  • Years of Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architect, or IT service management
  • Service Design and Delivery: Proven experience in designing, implementing, and managing IT services, with a focus on quality, reliability, and efficiency.
  • Risk Management: Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
  • SLA Management: Experience in defining, negotiating, and managing service level agreements (SLAs).
  • Compliance and Governance: Experience in ensuring compliance with relevant industry regulations, standards, and legal requirements.
  • Process Improvement: Experience in analyzing and improving service delivery processes to enhance efficiency and effectiveness.

3.Technical Skills:

  • IT Infrastructure: Strong understanding of IT infrastructure components, including networks, servers, storage, and databases.
  • Cloud Computing: Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
  • Automation: Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
  • Monitoring Tools: Experience with service monitoring and management tools.
  • Data Analysis: Ability to analyse service performance data to identify trends and areas for improvement.

4.Soft Skills:

  • Communication: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
  • Collaboration: Strong collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Leadership: Demonstrated leadership skills, with the ability to influence and guide others.
  • Presentation Skills: Ability to create and deliver effective presentations to stakeholders.

5.Beyond the Basics:

  • Experience in the SI is a must.
  • Consulting Experience: Prior experience in a consulting role can be beneficial, as it often involves working with different clients and solving diverse challenges.
  • Agile and DevOps: Familiarity with agile methodologies and DevOps practices is increasingly valuable in today's fast-paced IT environment.

Tell employers what skills you have

Service Design
Leadership
Due Diligence
Risk Assessment
Data Analysis
Cloud Computing
Architect
Assurance
Agile
Service Level
Presentation Skills
Consulting
Pricing
Mapping

  • Head of Assurance Services

    6 days ago

    Singapore RSM SG ASSURANCE LLP Full time

    Job TitleHead of Assurance ServicesAbout the RoleWe are seeking a highly experienced and skilled Head of Assurance Services to lead our audit team in delivering high-quality assurance services to our clients. As a key member of our leadership team, you will be responsible for managing a portfolio of clients, including listed companies, SMEs, and...

  • Financial Analyst

    4 days ago

    Singapore CFO ASSURANCE PAC Full time

    About CFO Assurance PacWe are a leading provider of assurance services in Singapore, dedicated to delivering high-quality audits and financial expertise to our clients.The estimated salary for this role is SGD 55,000 - SGD 75,000 per annum, depending on experience.Job DescriptionKey Responsibilities:Prepare accurate and timely financial statements in...

  • Auditing Director of Assurance Services

    1 day ago

    Singapore NLA DFK ASSURANCE PAC Full time

    Job OverviewWe are seeking an experienced Audit Director to join our team at NLA DFK ASSURANCE PAC. This role involves managing a portfolio of SME audit clients and ensuring audit engagements are carried out in accordance with the Firm's policies and procedures.Key Responsibilities:Direct the performance of audit work and resolve technical matters;Develop...

  • IT Service Assurance Strategist

    2 days ago

    Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time

    Service Assurance Architect PositionPCCW Solutions Insys PTE. LTD. is seeking a highly skilled IT Service Assurance Architect to join our team.About the RoleWe are looking for an experienced professional with a strong background in service management, risk assessment, and technical infrastructure to design and implement efficient IT services that meet the...

  • Cloud Native Architect

    4 weeks ago

    Singapore THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED Full time

    Job OverviewAs a Cloud Native Architect at THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED, you will design and implement cloud native applications offering IAM services to internal and external customers. This is a challenging role that requires strong technical skills and experience in developing cloud native applications.About the RoleThe successful...

  • Certified Public Accounting Professional

    3 days ago

    Singapore PRECURSOR ASSURANCE LLP Full time

    Company OverviewPrecursor Assurance LLP is a reputable accounting firm in Singapore, recognized for its commitment to quality and innovation excellence. We have earned numerous accolades, including the Best Practice Award in 2018 and the Innovation Award in 2016 at the Singapore Accountancy Awards. Our relentless pursuit of Business Excellence in People...

  • Cloud Native Software Architect

    6 days ago

    Singapore THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED Full time

    The Great Eastern Life Assurance Company Limited is seeking a skilled Cloud Native Software Architect to join our team.We are looking for a talented individual with 7 years of development experience, specifically in cloud native applications.Your primary responsibility will be to design, develop, and implement scalable and secure cloud-based systems that...

  • Risk Assurance Professional

    1 week ago

    Singapore WLT ASSURANCE LLP Full time

    Job DescriptionWe are seeking a skilled Risk Assurance Professional to join our team at WLT ASSURANCE LLP.About the RoleThis exciting opportunity will see you working closely with clients in various industries, providing expert assurance services and support.Your primary focus will be on performing statutory audits of financial statements and other assurance...

  • Financial Assurance Expert

    4 days ago

    Singapore CFO ASSURANCE PAC Full time

    We are seeking a seasoned financial assurance expert to join our team at CFO Assurance PAC. As an Audit Senior, you will play a pivotal role in ensuring the accuracy and reliability of our clients' financial statements.Key Responsibilities:Develop and execute comprehensive audit plans for various industries, utilizing your expertise in system review and...

  • Certified Assurance Professional

    6 days ago

    Singapore WLT ASSURANCE LLP Full time

    Job Opportunity at WLT ASSURANCE LLPWe are seeking a skilled Certified Assurance Professional - Singapore to join our team at WLT ASSURANCE LLP. The ideal candidate will possess a degree in Accountancy or equivalent professional qualification, with a minimum of 1 year of external audit experience. A fresh graduate interested in accounting is also welcome to...

  • Financial Risk Assurance Specialist

    1 week ago

    Singapore SIN ASSURANCE PAC Full time

    At SIN ASSURANCE PAC, we're committed to delivering exceptional assurance services that meet the highest standards of quality and integrity.Job OverviewThis exciting opportunity is for a skilled Financial Risk Assurance Specialist to join our team. As a key member of our assurance services team, you'll play a critical role in providing expertise and guidance...

  • Senior Assurance Portfolio Manager

    3 days ago

    Singapore RSM SG ASSURANCE LLP Full time

    OverviewRSM SG Assurance LLP seeks a seasoned professional to lead our assurance portfolio, driving growth and delivering exceptional client experiences.Salary$120,000 - $180,000 per annum, depending on experience.Job DescriptionWe are looking for an experienced Assurance Portfolio Manager to join our team in Singapore. As a key member of our assurance...

  • Audit Professional

    6 days ago

    Singapore FOZL ASSURANCE PAC Full time

    About FOZL ASSURANCE PACWe are a reputable assurance firm dedicated to providing exceptional audit services to our clients.

  • Senior Assurance Manager

    5 days ago

    Singapore NLA DFK ASSURANCE PAC Full time

    NLA DFK ASSURANCE PAC: An Opportunity for a Seasoned Assurance ProfessionalWe are seeking a highly experienced Senior Assurance Manager to join our team at NLA DFK ASSURANCE PAC. This is an exciting opportunity for a seasoned assurance professional to take on a leadership role and contribute to the growth and success of our organization.About the RoleAs a...

  • Lead Assurance Professional

    1 week ago

    Singapore RSM SG ASSURANCE LLP Full time

    About RSM SG Assurance LLPWe are a leading professional services firm providing audit, tax and consulting services to the largest business sectors. Our assurance practice helps businesses build trust in their financial reporting.Job DescriptionRole Summary:This exciting opportunity involves overseeing a portfolio of high-profile clients across various...

  • Audit and Assurance Expert

    1 week ago

    Singapore ASSURANCE PARTNERS LLP Full time

    About UsAssurance Partners LLP is a reputable firm dedicated to delivering exceptional audit and assurance services.Salary and BenefitsWe offer a competitive salary, ranging from $80,000 to $120,000 per annum, depending on experience. In addition to a salary, we provide various benefits, including leave benefits, training opportunities, and ongoing...

  • Audit and Assurance Professional

    6 days ago

    Singapore ASSURANCE PARTNERS LLP Full time

    Job OverviewAudit and Assurance professional sought by ASSURANCE PARTNERS LLP to join their Internal Audit Department. About the RoleThis exciting opportunity will see you provide a wide range of audit services, including internal audits, corporate governance, certifications, and other risk and internal controls related services.Responsibilities- Plan and...

  • Lead Assurance Manager

    1 day ago

    Singapore RSM SG ASSURANCE LLP Full time

    We are seeking a seasoned Lead Assurance Manager to join our team at RSM SG ASSURANCE LLP. In this role, you will be responsible for managing a portfolio of clientele which includes listed companies, SMEs, and internationally active companies.As a Lead Assurance Manager, you will lead a team of audit professionals and assist the Audit Partners and Directors...

  • Business Assurance Professional

    1 day ago

    Singapore PRECURSOR ASSURANCE LLP Full time

    Company OverviewPrecursor Assurance LLP is a top 25 accounting firm in Singapore, offering audit, tax, accounting and advisory services to over 700 local and multinational enterprises across diverse industries.We are widely recognised as a Leader of Transformation in the accounting industry and have received numerous accolades, including the Best Practice...

  • Technical Solutions Architect

    1 week ago

    Singapore THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED Full time

    At THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED, we are seeking a highly skilled and experienced Technical Solutions Architect to join our Digital Affinity team.The successful candidate will be responsible for leading the design and delivery of mission-critical applications and systems, ensuring their stability and robustness. This role requires a deep...