IT Service Assurance Strategist

2 days ago


Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time
Service Assurance Architect Position

PCCW Solutions Insys PTE. LTD. is seeking a highly skilled IT Service Assurance Architect to join our team.

About the Role

We are looking for an experienced professional with a strong background in service management, risk assessment, and technical infrastructure to design and implement efficient IT services that meet the needs of our clients.

The ideal candidate will have a minimum of 10 years of experience in Pre-Sales, Technical Architect, or IT service management and possess excellent communication, collaboration, and leadership skills.

Key Responsibilities
  • Design and deliver high-quality IT services that meet customer expectations and organizational requirements.
  • Conduct thorough risk assessments and develop mitigation strategies to minimize potential risks.
  • Work closely with cross-functional teams to ensure seamless delivery of IT services and projects.
  • Maintain accurate records and documentation of service delivery processes and procedures.
Required Skills and Qualifications
  • Bachelor's degree in information technology, computer science, engineering, or a related field.
  • Relevant certifications such as ITIL, Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design.
  • Minimum 10 years of progressive experience in Pre-Sales, Technical Architect, or IT service management.
  • Proven experience in designing, implementing, and managing IT services.
  • Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
Technical Skills
  • Strong understanding of IT infrastructure components including networks, servers, storage, and databases.
  • Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
  • Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
  • Experience with service monitoring and management tools.
Salary and Benefits

We offer a competitive salary range of SGD $120,000 - $180,000 per annum, depending on experience, plus additional benefits such as medical insurance, retirement plan, and annual bonuses.



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