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1 year customer service ambassador #EAT

1 month ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • To manage and maintain operational standards of the dedicated building services centre located at Tengah. Prepare Centralised Cooling Systems (CCS) welcome pack with accessories for residents.
  • To be first point of contact for walk-in residents at TBSC and hand over the welcome pack residents.
  • Point out selected clauses of the Supply Agreement to the resident.
  • Guide customers to look out for the emergency and safety information in the support kit.
  • Stock takes the number of FCU remote controllers received for per CCS resident and report accordingly.
  • Record the issuance of welcome packs and update the information via share-point daily at the end of the day.
  • Manage Tengah CCS residents’ enquiries and complaints accordingly, when necessary to escalate to the relevant parties or supervisors.

Requirements:

  • At least a diploma with prior experience in customer service roles.
  • Possess strong problem-solving skills and ability to handle impromptu situations.
  • Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision.
  • Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
  • Demonstrate strong interpersonal and strong analytical skills with an eye for details.
  • Be flexible and willing to adjust responsibilities to align with developing business needs.
  • Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
  • Must be willing to travel to Tengah from Mondays to Fridays, and Saturdays if required.
  • Proficient in MS Office applications.


Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:angelateh@recruitexpress.com.sg

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted



Tell employers what skills you have

Excellent Communication Skills
Gourmet
Analytical Skills
Housekeeping
Building Services
Cakes
MS Office
Inventory Management
SharePoint
Packaging
Cashiering
Team Player
Customer Service
Able To Work Independently
Brand Awareness

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