Service Ambassador
2 weeks ago
- People Development
- Responsible for ontheground training and coaching of new Service staff.
- Provide coaching & counselling to team members to improve service levels, where necessary.
- Service Process Improvement
- Gather data through audits, customer feedbacks, as well as Quality Assurance audits, to analyse and propose action plan to improve service delivery and customer satisfaction.
- Develop and update operational service SOPs.
- Collaborate and coordinate with relevant departments to plan and execute service initiatives.
- Assist in the investigation of serious and urgent feedbacks.
Requirements:
- Professional certificate, NITEC or Diploma in Food & Beverage Services Management or equivalent.
- Positive attitude towards service, learning, and teamwork.
- Good communicator with fluency in English and Mandarin.
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Service Ambassadors
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