Senior Consultant
Found in: Talent SG 2A C2 - 2 weeks ago
Own client engagement and program management of Professional Services deploymentOversee complex and strategic clients and own the client relationship throughout ICSAssist in developing skills and best practices of new program and implementation managersGuide customer to decisions / consensus and drive to deadlines assertivelyLead requirements gathering with customer to ensure successful configuration specific to needs.Design ideal deployment outcomes for client. Heavy focus on end visuals in Business Intelligence for client use in reporting / analysis.Define deployment options for customer and outline key advantages / disadvantagesCoordinate individual Business Managers responsible for various elements of customer integrationDeliver final configuration to customer and complete onboardingEstablish plan for Organization Change Management ("OCM") within customer org, including leading Live Training and supporting post-ICS adoption phases with Account ManagerBusiness Development:
Sales / MarketingIdentify areas for other Software or Services within current customers through ICS engagementsDrive proof-of-concepts for specific functional groups within prospective customers or groups within existing clients to illustrate successful deployments and value of SaaSLead Trial account engagements for prospecting customersIdentify opportunities for Data Management Services and own scope / delivery for existing clientsMeasuring Success : Metrics to gauge success of customer engagements:Original Customer Success Factors / Goals of engagementFinal configuration vs Customer RequirementsTime to deployment vs Original ScheduleSuccessful renewal after first year of licenseCustomer adoption: Usage, Data Quality, Business PerformanceGoals - First 2 MonthsLead new complex implementation efforts for individual clients responsible for ICS Sign-OffLead ongoing Customer Success Management efforts responsible for first year renewal
What we valueHighly driven, determined & business oriented.Highly polished executive presence and sophistication to gain credibility with the firm's most senior professionals and provide leadership, guidance, and direction to a team.Demonstrated ability to deliver on assigned responsibilities through commitment to quality and attention to detail.
Education & Preferred Qualifications6+ years' experience implementing SaaS solution to private equity funds, i-banks, or Fortune 500Management consulting or process/automation consulting experienceExtensive project management experience, PMP preferredExperience with eFront, iLevel, Chronograph, Cobalt, Anaplan preferredExperience in infrastructure investments, private equity diligence, fund manager, or process consultingExperience leading change management efforts across large enterprises (50+ people across regions)Ability to communicate equally effectively from C-level to entry level employeesStrong interpersonal skills to manage client relationshipsAnalytical with strong problem-solving skillsProcess efficient with heavy attention to detailAbility to proactively seek solutions and ways to improve performanceExperience working with Business Intelligence dashboarding / data modeling highly preferredExperience delivering corporate training, proof-of-concepts, and promoting software usage preferredAbility to travel as required for customer engagements (~ 30%), including internationallyAdaptability and desire to work in fast-paced, changing environmentCAIA or CFA designation highly preferred
Additional requirementsAbility to travel as required (-10 %), including internationally
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