AVP/VP, Team Lead, Reconciliation Operations
1 month ago
Consumer Banking Operations (CBO) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Consumer Banking Operations (CBO), we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management.
- Maintain proper management oversight to ensure all requests & operational tasks are processed within specified service standard, timely and accurately. Identify operational risks and implement measures to address/mitigate the risk
- Lead & drive the team to challenge status quo and execute changes in an effective manner, engaging team on process improvement in providing ideas/initiatives in digitization and automation
- Guide and supervise team members to ensure tasks/processes are executed in accordance to the documented guidelines and control principles.
- Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution.
- Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy.
- Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
- Provide User Requirements & perform User Acceptance Test/Live Verification and ensure all initiatives/production fixes are addressed with smooth operations.
- Ensure timely updates of SOPs/process maps & prompt communication to team
- Support Area Manager on project/initiatives, engage & coach team on process improvements to manage & drive team's performance & achieve team objectives
- Degree in Accounting, Banking or related field.
- Minimum 3-5 years in banking or financial services with strong background in reconciliation and settlement process.
- Minimum 3 years people management experience including managing team, setting goals, and driving performance.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
- Strong knowledge in MS Office tools such as Words, Excel, Powerpoint and ability to demostrate good understanding in Accounting principles and applications such as GLAO, PSGL and tools used in reconciliation operations.
- Proven experience in business systems and processes especially in areas of Consumer Debit/Credit cards, Current/Saving accounts and Scheme settlements with good track record of implementing process improvements and driving operational excellence.
- Ability to collect and analyse data and draw insights and make recommendations.
- Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues and proposed resolutions.
- Meticulous with strong analytical skills and pro-active in solving problems.
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