Account Manager
1 month ago
Scale Insights is a SaaS company that helps brand owners scale their business on the Amazon marketplace by automating their advertising campaigns using rule-based algorithms.
As an Account Manager, you will be the key link between our clients and internal teams, ensuring customer satisfaction and long-term success. You will manage client relationships, identify opportunities for growth, and ensure the smooth delivery of our products and services.
Key Responsibilities:
1. Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients.
- Develop and maintain strong, long-lasting client relationships.
- Conduct regular check-ins and reviews to ensure client satisfaction.
2. Account Growth and Sales:
- Identify opportunities to upsell or cross-sell additional products/services.
- Collaborate with sales and marketing teams to achieve revenue targets.
- Prepare and deliver client presentations, proposals, and reports.
3. Coordination and Communication:
- Liaise between clients and internal teams to ensure successful delivery of solutions.
- Communicate client requirements and feedback to the relevant teams.
- Ensure prompt resolution of client issues and concerns.
4. Performance Monitoring and Reporting:
- Track account performance and key metrics.
- Provide regular updates to clients and internal stakeholders.
- Analyze client data to identify trends and recommend improvements.
5. Strategic Planning:
- Develop account plans tailored to client needs and business goals.
- Monitor industry trends and client-specific challenges to anticipate needs.
- Support the onboarding of new clients to ensure a seamless experience.
Job Requirement
- Relevant work experience in account management, project leadership or technology consulting. SaaS experiences a benefit.
- Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Excellent communication skills to articulate technical issues to diverse audiences.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proven track record of highly professional customer service in a fast paced, dynamic environment.
- Analytical mindset with problem-solving abilities.
- Proficiency in CRM software.
Do drop us your CV @ yanxin@scaleinsights.com .Only successful candidates will be notified to proceed to the next round.
Tell employers what skills you have
CRM
Excellent Communication Skills
Account Management
Strategic Planning
Sales
Leadership
Microsoft Excel
Relationship Management
Selling
Marketing
SaaS
Customer Satisfaction
Consulting
Articulate
Customer Service
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