Operations Manager
1 week ago
Job Purpose
Manage and oversee Client Service, Logistics, Despatch and Phlebotomy functions in the company and provide support to laboratory operations to ensure efficient and accurate laboratory service deliveries to clients.
Duties & Responsibilities
- Directly responsible for managing and overseeing the team in the Operations Department to ensure smooth day-to-day operations.
- Implement operational plans and goals in line with company's policies and directions.
- Accountable for training plan, daily operations and other related matters in Operations Department.
- Ensure that company policies and procedures are streamlined and followed and feedback to management on issues on ground level.
- Responsible for standardization of workflow and practices across assigned section in accordance with SOPs.
- Manage manpower resources and operating cost effectively.
- Responsible for training and development of staff in Operations Department in accordance with SOPs.
- Lead and motivate the team to achieve target for turnaround time and goals set by Company.
- Troubleshoot and resolve day-to-day operational issues and make recommendations for preventive measures to avoid recurrence.
- Work closely with business development and laboratory teams to resolve any client feedback on operational issues on laboratory services provided.
- Ensure that service standards are adhered to by the team and take necessary corrective actions should there be any discrepancies.
- Conduct regular audits on various aspects (test order registrations, consumable inventory, etc.) in operations.
- Ensure compliance with protocols and adherence to the standards set in terms of safety and quality.
- Answer enquiries from clients and manage clients diplomatically and professionally.
- Any other duties as assigned from time to time by management.
Key Performance Indicators
- Minimal or elimination of patient registration error.
- Meet or exceed turnaround time target.
- Minimal or elimination of missed collection.
- Successful execution of process improvement and cost-saving measures.
- Address issues arising from customer complaint swiftly and permanently.
- Comply with all licensing and regulatory requirements.
- Successfully complete tasks assigned.
- Improve accuracy, quality, customer service and turnaround time.
Requirements
- Graduate with degree, diploma, or equivalent in management studies or related field from a recognized university or institute.
- Experience in management, training or equivalent
- At least 3 – 5 years' managerial experience in operations management.
- Experience in clinical laboratory science or healthcare is an advantage.
Licensing
Leadership
Microsoft Excel
Process Improvement
Inventory
Healthcare
Operations Management
Compliance
Project Management
Audits
Patient Registration
Regulatory Requirements
Customer Service
Business Development
Laboratory
-
Fund Operations Manager
3 weeks ago
Singapore ADANSONIA FUND MANAGER PRIVATE LIMITED Full timeRoles & ResponsibilitiesThe Company is a Capital Market Services Licence holder regulated by the Monetary Authority of Singapore.Responsibilities:• Work with CEO and manage the day to day operations of the company and funds (currently 2 Private Equity VCC's);• Act as a Representative of the Company;• Oversee and manage the ongoing compliance...
-
IT Operations Manager
2 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewAs a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...
-
Training Manager
4 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager.As a CO+I Learning Training Manager you will contribute to and manage...
-
Training Manager
4 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager.As a CO+I Learning Training Manager you will contribute to and manage...
-
Finished Goods Operations
3 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Senior Planner in Singapore Finished Goods Operations team who will manage and oversee Finished Goods operations within a third-party logistics provider (3PL) warehouse. The ideal candidate will be responsible for managing day-to-day operations, optimizing processes, ensuring the department and business critical...
-
Customer Sales Operation Specialist
1 week ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Sales Operations Specialist you are responsible to provide outstanding customer service, drive to exceed Micron's financial goals and optimize revenue. You are expected to drive the order process to be as efficient as possible and ensure we take full ownership and responsibility for solving customer issues. This will...
-
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities :Performance Management. Drive Micron Behaviors and FE Central team competencies.. Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.. Provide a work environment that empowers team members to creatively improve their work environment, instills a sense of...
-
Manager, FP&A
4 weeks ago
Singapore COUPA OPERATIONS, INC. Singapore Branch Full timeRoles & ResponsibilitiesThrough the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of...
-
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAt Micron, we are searching for an outstanding Engineer - Global Quality (GQ) Operation Lab Strategic Planning to join our highly skilled team in Singapore.As strategic planners, we are responsible to own and manage the assessment and the planning of securing GQ Ops resources: the required budget, capacity, and headcount, using...
-
Manager, FP&A
4 weeks ago
Singapore COUPA OPERATIONS, INC. Singapore Branch Full timeRoles & ResponsibilitiesThrough the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of...
-
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities :Performance Management. Drive Micron Behaviors and FE Central team competencies.. Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.. Provide a work environment that empowers team members to creatively improve their work environment, instills a sense of...
-
Manager, Business Development
1 week ago
Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the teamThe Commercial, Outpatient Services team is a pivotal component of Doctor Anywhere. As a dynamic and driven group, we lead business development and strategic partnership initiatives to foster collaborations with corporate organisations, healthcare providers, and insurance companies. Our goal is to deliver innovative...
-
Planning Digital Twin Manager
3 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionAs a SMAI Planning & Ops Planning Digital Twin Manager at Micron Technology, Inc., you will be responsible to lead innovation and new frontier technology for operations connection Planning, Operation and Supply Chain, drive and deliver end to end smart manufacturing solution, integrated across functions of the business....
-
Assistant Manager, Global Store Planning
4 weeks ago
Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesExplore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and...
-
Singapore Acord (association For Cooperative Operations Research And Development) Full timeBusiness Function:As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Commis Cook
4 weeks ago
Singapore A OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences...
-
Commis Cook
4 weeks ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences...
-
should cost sr program manager
4 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesOur vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.The Global Procurement team is an...
-
SHOULD COST SR PROGRAM MANAGER
4 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesOur vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.The Global Procurement team is an...
-
Critical Infrastructure Network Engineer
3 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Infrastructure Network Engineer.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a...