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IT Manager

4 weeks ago

Singapore TRITON AI PTE. LTD. Full time
Roles & Responsibilities

  • Perm and comfortable to work at Jurong Island
  • Must have experience leading a team and is strong in L2 technical user support experience within manufacturing industry
  • Proven strong experience in network & server experience with CCNA certification

The IT Manager oversees the specialized support to IT Administrators and contractors within the manufacturing plant, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

  • Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
  • Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
  • Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
  • Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
  • Manage budget and asset management and lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
  • Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

Requirements

  • Degree in Computer Engineer or equivalent
  • Minimum 8 to 10 years experiences within IT industry and minimum 3 years people management experience.
  • Familiar with cyber security principles and best practices
  • Must have strong L2 technical support experience within manufacturing industry
  • Have managed manufacturing site control room system and troubleshoot hardware issues
  • Proven strong experience in network & server experience with CCNA certification
  • Certificates:
  • Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
  • ITIL v4 Foundations;
  • Cisco CCNA
  • Show interest in and be aware of latest trends in IT.
  • Fluent business English and local-language speaker.
  • Comfortable to work in a multi cultural environment with IT contacts all over the region.
  • Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661


Tell employers what skills you have

Process Automation
Azure
Hardware
CCNA
Cyber Security
Laptops
Site Management
Root Cause Analysis
Risk Management
Administration
Microsoft Windows Server
PMO
Compliance
Application Support
Networking
ITIL
People Management Experience
Manufacturing
Databases
Technical Support

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