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Learning and Development Manager

4 weeks ago

Singapore THE FULLERTON HOTEL Full time
Roles & Responsibilities

We are seeking a dedicated Learning and Development Manager to design and implement impactful training programs that elevate our team’s performance and align with our commitment to exceptional service standards.


Job Responsibilities

  • Lead New Hire Orientation and Forbes Service Standards training, instilling hotel values, service standards, and compliance knowledge.
  • Design individual development plans to enhance skills and improve service quality, including specialized English courses for non-native speakers.
  • Organize sessions on customer service, safety, and compliance, while collaborating with external experts for specialized certifications.
  • Regularly evaluate program impact using KPIs and feedback to make data-driven improvements.
  • Partner with department heads to address skill gaps, mentor high-potential talent, and support career progression through tailored growth paths and cross-departmental exposure.
  • Manage internship programs with local universities and participate in recruitment drives to attract promising talent.
  • Oversee the training budget, ensuring efficient resource use and high-quality delivery.


Job Requirements

  • Demonstrates exceptional communication and interpersonal skills, fostering positive engagement across all levels.
  • Brings deep expertise in industry-leading service standards, especially within service-oriented environments.
  • Skilled in instructional design and adept at facilitating impactful training sessions.
  • Exhibits strong analytical and problem-solving abilities, with a focus on continuous improvement.
  • Adaptable and resilient, effectively managing multiple priorities in dynamic settings.
  • Ensures disciplined and timely execution of tasks, consistently meeting deadlines in high-paced environments.

Tell employers what skills you have

Coaching
Talent Management
Management Skills
Talent Development
Interpersonal Skills
Succession Planning
Leadership Development
Organizational Development
Adaptable
Interventions
Human Resources
Instructional Design
Customer Service
Facilitation
Performance Management